Question about Dell Photo 964 All-In-One InkJet Printer

2 Answers

Dell 964 all in one won't scan or fax director from Office 2007

I have downloaded all the recommended drivers to run with Vista but there is just no software it seems to get the scan from the printer to the computer whether to clipboard/email or file. Likewise if I do a letter in word and want to fax I used to press print with old system and choose Dell 964 fax and it would send direct from computer. Dell want £38 to tell me the answer and I have a feeling all they are going to tell me is it's not compatible as I have seen that mentioned when I google.

Posted by on

  • 3 more comments 
  • needles17 Jul 14, 2009

    A USB Cable

  • needles17 Jul 14, 2009

    When I go into Scanners and Cameras it does say Dell 964 but when I try to search for Scan nothing like Windows fax and scan comes up.

  • needles17 Jul 14, 2009

    I just clicked on the 964 icon in scanners and cameras and it tested the scanner - said it was ok - but the printer did absolutely nothing!!

  • needles17 Jul 14, 2009

    Am I right with my suspicion that the scanner and fax won't work anymore then do you think? As I am in Jersey in the Channel Islands its now time for sleeping so will see answer tomorrow.

  • needles17 Jul 15, 2009

    Yes that works but it's not a good scan from there is it? So there is nothing wrong with the printer itself then its just that Vista won't allow its software to work?! Is there no way round getting the original software of the disc which came with the printer to work on Vista - I would have thought Dell would have told me that Vista wouldn't work with their own printer - I spoke to the Sales guy about my printer because I ordered some cartridges at the same time.!!



×

Ad

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 198 Answers

I've searched a few places I can think of that may resolve and help this tricky issue.
The best I could find was the Driver for Vista.
Let's try it this way:

  1. Unplug the printer from the computer.
  2. Run "Start", select "Control Panel" select "Add/Remove Programs". Look for your AIO on the list and select "Remove".
  3. Go back to "Control Panel", click on "Printers & Faxes" Select your AIO and hit "Delete"
  4. Now go to "Toolbar", then "File", then "Server Properties", select the "Drivers" tab. Select and delete each AIO driver you see.
  5. Reboot the computer. Leave AIO unplugged still.
  6. Run the driver you downloaded. When it asks you to plug the AIO in, go ahead.
  7. Reboot the computer.

This should help, but knowing Dell, you may need to do steps 1 to 5 THEN download the driver, as Dell would probably try to auto-install...

If this doesn't work, then yes, it's Vista. Why Dell would charge you $70.00 for answers is beyond me.
Good luck! Let me know if this helps.

Posted on Jul 15, 2009

Ad

Hi there

Please let me know how the printer connects to the computer. Is it via a USB or a network cable?

Thanks.

Posted on Jul 14, 2009

  • Anonymous Jul 14, 2009

    Thanks.



    If you turn on the printer, then head over to Start > Control Panel > Scanners and Cameras (you may have to look for this in the Control Panel, possibly under Hardware), do you see your scanner in the list? Please let me know.



    Also, head over to Start, type in Scan (in the Start Search box in the Start menu), and click on Windows Fax and Scan (if this doesn't come up it's not supported by your Vista edition).



    If it does come up, open up Windows Fax and Scan, go to the Scan option in the left side pane, and try doing a scan from there. Does it work?



    Let me know how it goes.

  • Anonymous Jul 14, 2009

    Thank you for performing the tests mentioned.



    As it is listed in Scanners and Cameras, this would mean it should work through some sort of software.



    One software which you can test the scanner with is Paint. Simple go to Start > All Programs > Accessories > Paint.



    When Paint opens, go to File, and look for something like Acquire from scanner, or Acquire, or Use scanner or similar. Basically there should be an option in Paint's File menu which allows you to get a scan from the scanner.



    Once you find it, give it a go, and see if it tries to scan.



    Thanks



    nLinked

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My printer has worked with many computers. But my HP Probook 64 won't drive it. Can you help me find a driver for this printer, mfd in 2007? Thank you / John


PDF]Dell Photo All-in-One 966

www.dell.com/downloads/emea/products/printer/966_en.pdf

DellPrint/Copy/Scan/Fax ... minute (ppm) mono and 23ppm colour, Dell's fastest All-in-One inkjet is designed for maximum ... drivers purchased with the AIO 966.

Dell Photo All-in-One Printer 966, v.G16-EN-x64, A02 ' Dell ...

www.dell.com/support/home/us/.../Drivers/DriversDetails?driverId...

DellNov 3, 2011 - This package contains Dell All-In-One Printer 966 drivers for Windows XP 64-bit and Vista 64-bit. Once downloaded and executed the driver ...

966 Personal All-in-One Printer Driver Downloads, Set ... - Dell

www.dell.com/support/Article/us/en/19/266187/EN

DellJump to Printing using a Bluetooth Connection - Once the user guide is open, click the plus <+> sign next to Dell Photo All-In-One Printer 966 User's Guide ...

Dell 966 All in One Color Printer Scanner Fax Copier


Dec 30, 2015 | Dell Photo 966 All In One Print Copy Fax

1 Answer

Cannot get a driver to load off line. 64 bit windows7 no disk


First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista
Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...


Dell 964 Photo All-In-One Printer owners thread (W7)


Rick

Aug 14, 2011 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Is my old Lexmark x5470 compatible with MS Office Professional 2007?


MS Office is only bundled set of Office applications software eg. Winword, Excel, etc.......It had nothing to do with the compatibility isuses with any devices like printers, fax or scanmner, etc....

Compatibility isuses are with the Operating Systems (OS) eg.XP,Vista, Win 7 ... on your PCs. Different OS require different versions of Devices "Drivers & software" . If you can successfully install your device Drivers & software for the AIO "Lexmark x5470" on your PC Operating System, you should be able to print, scan or fax from MS Office applications.

Hope it helps.

Jun 13, 2011 | Microsoft Office Professional 2007 Full...

1 Answer

How do I install a dell 964 printer without the cd


Hi,

Windows XP Driver : ftp://ftp.us.dell.com/printer/R113115.EXE
Widows Vista Driver : ftp://ftp.us.dell.com/printer/R146717.exe

Select the one approriate for your Operating System. Download and run the Setup file with the Printer connected and powered on.

BD

Sep 06, 2010 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Dell 946 printer wont scan on windows vista


This is your driver causing the problem. If the download was for several printers you can try to reinstall the driver manually for your specific printer. If the driver was supposed to be for your specific printer then dell has put out a bad driver which they do sometimes. You can try alerting them through their forums,their customer support, or call them and once they know they have a problem, they're usually pretty quick to fix it.I would try uninstalling and reinstalling the driver first though sometimes they don't install right if the computer is under a heavy load.

Jun 30, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Dell 964 scanner isn't working with Windows Vista 64-bit


Hi , I can help installing the driver and fixing the printer issue for you , I can take remote access of your system and fix issue for you, one time charges USD 25; pay only if issue is resolved.
Call me at
OneEighthundred,ThreeThreeNine,NineSixThreeFour (Free number).
My Name is Harry.

Jun 20, 2017 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Can my HP Photosmart C4380 support Microsoft Office Professional 2007 Fax and Scan? Or must the HP fax and scan only be used?


Sorry, Fax and Scan is part of Windows Vista not MS Office. I have been advised by PC World team that this printer (HP Photosmart C4380) does not have the necessary drivers to support Vista Fax and Scan wirelessly and can only operate with the HP Fax and Scan which is very basic and only seems to function via USB cable, not wirelessly. Update drivers may become available.

Jul 04, 2008 | HP Office Equipment & Supplies

5 Answers

Dell 964 scanner


First do your scan on Dell 964 scanner &printer. Scan to clipborad. You hear it scan but nothing happens on your computer. Go to control panel - scanners and cameras - scan profiles - find the document you have scanned, select it and click edit - click preview - in the left corner you will see in blue "How to scan a picture" click that, it will lead you to Windows Photo Gallery - there click on file and import from scanner of camera - it will scan there and your scanned pics will be in your picture folder :) Took me a while to figure it out :)
You can avoid all this and go directly to Windows Photo Gallery :)

May 26, 2008 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Faxing/scanning from AIO 964


throw it in the dumpster and buy a new one

Mar 03, 2008 | Dell Photo 964 All-In-One InkJet Printer

9 Answers

Updated to Windows Vista and now the Dell 922 AIO scanner won't work


For windows Vista; it is imperative to run the Vista patch which can be found on the Dell website (Downloads and drivers).
Make sure that you run the patch, after removing the printer USB cable from the computer. Restart the computer as the patch suggests and then install the Vista specific drivers, which also need to be downloaded from Dell Website.
Again, do not connect the printer unless the installation software asks you to.
For scanner issues, those who are unable to get anything scanned to their computer, and are able to print, it is essentialy a Firewall/Anti-virus issue. You can check that out by trying to scan using an application such as MSPaint (Start> type 'mspaint' > hit enter).

Nov 01, 2007 | Dell 922 All-In-One InkJet Printer

Not finding what you are looking for?
Dell Photo 964 All-In-One InkJet Printer Logo

Related Topics:

105 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

jasbo
jasbo

Level 3 Expert

2237 Answers

The Knight
The Knight

Level 3 Expert

74473 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...