Question about Dell Photo 964 All-In-One InkJet Printer

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Dell 964 all in one won't scan or fax director from Office 2007

I have downloaded all the recommended drivers to run with Vista but there is just no software it seems to get the scan from the printer to the computer whether to clipboard/email or file. Likewise if I do a letter in word and want to fax I used to press print with old system and choose Dell 964 fax and it would send direct from computer. Dell want £38 to tell me the answer and I have a feeling all they are going to tell me is it's not compatible as I have seen that mentioned when I google.

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  • needles17 Jul 14, 2009

    A USB Cable

  • needles17 Jul 14, 2009

    When I go into Scanners and Cameras it does say Dell 964 but when I try to search for Scan nothing like Windows fax and scan comes up.

  • needles17 Jul 14, 2009

    I just clicked on the 964 icon in scanners and cameras and it tested the scanner - said it was ok - but the printer did absolutely nothing!!

  • needles17 Jul 14, 2009

    Am I right with my suspicion that the scanner and fax won't work anymore then do you think? As I am in Jersey in the Channel Islands its now time for sleeping so will see answer tomorrow.

  • needles17 Jul 15, 2009

    Yes that works but it's not a good scan from there is it? So there is nothing wrong with the printer itself then its just that Vista won't allow its software to work?! Is there no way round getting the original software of the disc which came with the printer to work on Vista - I would have thought Dell would have told me that Vista wouldn't work with their own printer - I spoke to the Sales guy about my printer because I ordered some cartridges at the same time.!!



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I've searched a few places I can think of that may resolve and help this tricky issue.
The best I could find was the Driver for Vista.
Let's try it this way:

  1. Unplug the printer from the computer.
  2. Run "Start", select "Control Panel" select "Add/Remove Programs". Look for your AIO on the list and select "Remove".
  3. Go back to "Control Panel", click on "Printers & Faxes" Select your AIO and hit "Delete"
  4. Now go to "Toolbar", then "File", then "Server Properties", select the "Drivers" tab. Select and delete each AIO driver you see.
  5. Reboot the computer. Leave AIO unplugged still.
  6. Run the driver you downloaded. When it asks you to plug the AIO in, go ahead.
  7. Reboot the computer.

This should help, but knowing Dell, you may need to do steps 1 to 5 THEN download the driver, as Dell would probably try to auto-install...

If this doesn't work, then yes, it's Vista. Why Dell would charge you $70.00 for answers is beyond me.
Good luck! Let me know if this helps.

Posted on Jul 15, 2009


Hi there

Please let me know how the printer connects to the computer. Is it via a USB or a network cable?


Posted on Jul 14, 2009

  • Anonymous Jul 14, 2009


    If you turn on the printer, then head over to Start > Control Panel > Scanners and Cameras (you may have to look for this in the Control Panel, possibly under Hardware), do you see your scanner in the list? Please let me know.

    Also, head over to Start, type in Scan (in the Start Search box in the Start menu), and click on Windows Fax and Scan (if this doesn't come up it's not supported by your Vista edition).

    If it does come up, open up Windows Fax and Scan, go to the Scan option in the left side pane, and try doing a scan from there. Does it work?

    Let me know how it goes.

  • Anonymous Jul 14, 2009

    Thank you for performing the tests mentioned.

    As it is listed in Scanners and Cameras, this would mean it should work through some sort of software.

    One software which you can test the scanner with is Paint. Simple go to Start > All Programs > Accessories > Paint.

    When Paint opens, go to File, and look for something like Acquire from scanner, or Acquire, or Use scanner or similar. Basically there should be an option in Paint's File menu which allows you to get a scan from the scanner.

    Once you find it, give it a go, and see if it tries to scan.





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