Samsung Galaxy Note 4G Logo
Posted on Dec 22, 2015
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What is wrong when it will not take a SIM card?

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Eddie Tam

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  • Samsung Master 294 Answers
  • Posted on Jan 12, 2016
Eddie Tam
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Samsung Galaxy Note 4G: SIM slot not reading SIM card:

It sounds like the SIM card slot tray is damaged and needs to be replaced.. It's the connectors touching the SIM card that may be having the problem..

If this is a new phone from a dealer, take it back to the store if you are still under the store's warranty..

If not, you are under warranty by Samsung.. use the Samsung+ app available in Google Play store to contact Tech Support about this issue OR call 1-800-SAMSUNG

If you got this phone used from someone and you are trying to use it.. try checking the IMEI number to see if it is not blacklisted. If it is, then you know why you can not use your SIM card:

https://swappa.com/esn

To find your IMEI #:
Dial *#06# on your phone

How to Find IMEI Number of Any Phone

.

Moshe R

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  • Contributor 16 Answers
  • Posted on Jan 10, 2016
Moshe R
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If it is that the sim card does not fit, than it could be that the card is an older model and simply has to be trimmed to the right form factor unless its too old.

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Certainly not an unheard of event. In fact, so common that if you search for "stuck sim card in (fill in your device brand and maybe model)" you may pull up a video or instructions for your particular device. And you can even search for "sim card stuck in wrong slot." Acuatually, I would not be surprised to find "sim card stuck stuck in ear" for about any conceivable thing that can happen to a sim card has happened. That said, here are some videos:

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Puk code problem

PUK code, (personal unlocking key).

This is SIM card related / specific. If you take the SIM card out of the phone, the phone will work with another sim card.


The puk comes up when the pin code has been entered wrong 3 times. To get the puk code for your sim card, you have to call the service provider of that sim card. They are the only ones who can provide you with the right puk code for that sim card.


The puk code may also have came with the documentation of the sim card, if its a prepaid card the Puk code comes on the documents or on the box of the product.


if your unable to obtain the puk code, get a new SIM card.


Also entering the puk code wrong too many times will eventually ruin the sim card forcing you to buy or contact your service provider for a new sim card.


There are no puk code calculators or anything that we can do about it, you can buy premium assistance and you will get this same response. There is no other solution.


You have to contact the phone service provider of that SIM card or replace the SIM card.
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If you forgot your pin code enter it wrong 3 times, the phone will ask for a puk code.

The puk comes up when the pin code has been entered wrong 3 times. To get the puk code for your sim card, you have to call the service provider of that sim card. They are the only ones who can provide you with the right puk code for that sim card.

The puk code may also have came with the documentation of the sim card, if its a prepaid card the puk code comes on the documents or on the box of the product.

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puk code, personal unlocking key. It is sim card related / specific, if you take the sim card out from the phone, the phone will work with another sim card.

The puk comes up when the pin code has been entered wrong 3 times. To get the puk code for your sim card, you have to call the service provider of that sim card. They are the only ones who can provide you with the right puk code for that sim card.

The puk code may also have came with the documentation of the sim card, if its a prepaid card the puk code comes on the documents or on the box of the product.

if your unable to obtain the puk code, get a new sim card.

also entering the puk code wrong too many times will eventually ruin the sim card forcing you to buy or contact your service provider for a new sim card.

There are no puk code calculators or anything that we can do about it, you can buy premium assistance and you will get this same response. Theres no other solution.

You have to contact the phone service provider of that sim card or replace the sim card.

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If you have entered the puk code wrong too many times you may have to get a new sim card.

puk code, personal unlocking key. It is sim card related / specific, if you take the sim card out from the phone, the phone will work with another sim card.

The puk comes up when the pin code has been entered wrong 3 times. To get the puk code for your sim card, you have to call the service provider of that sim card. They are the only ones who can provide you with the right puk code for that sim card.

The puk code may also have came with the documentation of the sim card, if its a prepaid card the puk code comes on the documents or on the box of the product.

if your unable to obtain the puk code, get a new sim card.

also entering the puk code wrong too many times will eventually ruin the sim card forcing you to buy or contact your service provider for a new sim card.

There are no puk code calculators or anything that we can do about it, you can buy premium assistance and you will get this same response. Theres no other solution.

You have to contact the phone service provider of that sim card or replace the sim card.

Can't help you even if you paid.
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puk code, personal unlocking key. It is sim card related / specific, if you take the sim card out from the phone, the phone will work with another sim card.

The puk comes up when the pin code has been entered wrong 3 times. To get the puk code for your sim card, you have to call the service provider of that sim card. They are the only ones who can provide you with the right puk code for that sim card.

The puk code may also have came with the documentation of the sim card, if its a prepaid card the puk code comes on the documents or on the box of the product.

if your unable to obtain the puk code, get a new sim card.

also entering the puk code wrong too many times will eventually ruin the sim card forcing you to buy or contact your service provider for a new sim card.

There are no puk code calculators or anything that we can do about it, you can buy premium assistance and you will get this same response. Theres no other solution.

You have to contact the phone service provider of that sim card or replace the sim card.

Can't help you even if you paid.
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The PUK code is related to the SIM card, not to the phone. If the SIM card is different from the one originally provided with the phone the PUK code won't work.

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An alternative way to get rid of the PUK code is by using a different SIM card.

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Puk code needed

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if you have entered the wrong puk code wrong too many times you may need to buy / get a new sim card from your provider, and you will lose all the contents in the locked sim card.

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My sim card is rejected as i have entered wrong pin code please help me it was also asking for puck code but i have entered imaginary no.

Hi,

If u have entered a wrong PUK no. less than 10 times, then u can contact customer care and get the PUK unblocking code (its free). Remember each sim card has a different unblocking no.

If you have entered wrong PUK no. 10 times or more, then this SIM card is blocked and will have to be replaced by a new one. You need to visit any airtel franchisee, purchase a new sim, and they will delete your old sim card details and add the details of new sim card into their system. A new sim probably costs around 245/- (i think, though don't remember when i purchased it last). You need to carry old sim card + ID proof + any airtel bill (if postpaid, may get required).

If your connection had been a Postpaid with regular payment history, I would have applied a different approach

Thanks,
Appereciate to rate as "FixYa"
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Hi
you have entered the pin code wrong 3 times now you are required to enter a puk code to reset the pin code. 

The puk code is sim card spesific it comes with the sim card when you get it or you can get it by calling your phone service provider of the sim card to get the puk code. 


if you have entered the puk code wrong too many times you will make the sim card useless and you will have to contact your phone service provider for a new sim card, it will probably cost.
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