Question about Xerox Phaser 8400N Thermal Printer

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Ink not being removed from metal drum, causing jam

Xerox Phaser 8400...Ink not being removed from metal drum, causing paper to stick and jam printer?

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  • mikelew Jul 15, 2009

    I'll replace the maintenance kit, see how it goes. Thanks

  • mikelew Aug 02, 2009

    Replaced the maintenance kit and still having problem. Took printer apart and totally cleaned the printer and wiped down the drum. Paper is sticking to the ink on the right side of the drum.
    Removed and checked the drum maintenance pivot plate and it seems to be fine.
    Any other ideas??



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Normally indicates that the mintenance kit is drying out and not properly lubricating the drum.
Or non xerox ink sticks have been known to cause that.

Posted on Jul 15, 2009


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I have a xerox 8400 printer and the ink is sticking to the drum. I have installed a new maitinance kit but am still having the problem. Please help

There are three possible solutions.
Try running the 'remove print smears' routine from the print quality troubleshooting menu. You may have to run it 5 or 6 times to completely clean the drum.
It may be that the drum maintenance pivot plate is cracked, this causes the plate to press the maintenance kit on to the drum unevenly. You will hear a ripping sound as the paper exits the printer, this is due to it literally ripping the ink off the drum. Being an 8400, if your pivot plate (the assembly that your maintenance kit slides on/in to) is white (off white) in colour, my money is on that being cracked.
The third possibility is that the cam shaft that pushes the pivot plate up to the drum has loose/spinning cams which again, will cause the plate to press unevenly.
Hope this helps.

Dec 23, 2010 | Xerox Phaser 8400 Laser Printer

1 Answer

How do you fix error "07,010.43:14085" on the Xerox Phaser 8400

The error is normally caused by the print head wiper being stuck to the print head or the print head pivot block being contaminated with spill over ink.
To clean the block you remove the left side cover. There is a stainless steel block about 1 inch by 1 inch about midway back on the lower frame. It would most likely have a lot of yellow ink in it.
If the wiper blade is tacked to the print head, you would remove the right and left cover. then remove the ink loader. ( where you place the ink sticks.). Once you remove the ink loader you are in the print head drum area and would gently detack the blade from the print head, then run the eliminate light stripes in the troubleshooting menu.

Mar 30, 2010 | Xerox Phaser 8400 Laser Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.

Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8400: Our printer keeps jamming. Some of the ink is staying on the right edge of the drum and it seems as the paper goes through the printer it gets stuck on that ink. We use only Xerox ink...

There are no less than 5 places on this model where you might clear a paper jam. Is it possible you still have a small bit of paper stuck somewhere?

Dec 03, 2009 | Xerox Phaser 8400 Laser Printer

3 Answers

Black lettering on drum and is transferred to printed document. Also paper jams continually and sounds as if it is tearing when it exits the machine.

Stripper Blade
■ Drum Maintenance Kit
■ Preheater
■ Electronics Module
■ Drum Assembly

Check for and remove any media, jammed
paper, or debris found in the exit path.
Did this correct the problem?

Clean the Drum Maintenance Kit wiper blade
or replace the kit.
Did this correct the problem?

Check the exit area, exit frame, Preheater,
Drum Maintenance Kit, Printhead, and
Stripper Blade for anything touching the
2. Reseat any component interfering or
touching the Drum.
3. Clean the Stripper Blade.
Did this correct the problem?

Oct 13, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Ink is sticking to the drum of my 8400, how can it be cleaned, and not happen again? This is causing paper jams.

Pull the maintence kit and look in the hole. If your printhead maintenance pivot plate (that the maintenance kit hangs on) is white, it needs to be repalced. It's probably cracked and flexing, not lubricating the drum properly. At the same time, the DM camshaft should probably be replaced. The cams crack on the thin side and rotate on the shaft, causing the maintenance process to malfunction.

Jul 07, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

8400 Phaser has paper jams which leave junk on the drum.

hi david i hope i can help you? you may need to give the machine a good clean, if there is any rubber wheeles? give them a clean with meths. little rollers check to see if any carbon brown in colour. its caused by constant use. i hope this has helped you? top tip you must make sure all the brown is completly away. to make your machine run better.

May 04, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

I have a phaser 8400 banding problem. Actually reverse banding. It is ligher ink vertically along left margin and an inch from right margin. Is this a drum problem? It notes I am low on ink and have only...

nope its not a drum problem, That drum never goes bad. You are having a problem with some blocked jets in the print head.
You can scroll through your menu to troubleshooting and there are cleaning modes to eliminate light stripes and to eliminate smears.
Run the eliminate light stripes maybe 2 or 3 times. If that doesn't work, then try the jet substitution mode.
That is better described at, click support, then enter phaser 8400 in the search box, click support again and then enter
"jet" in that search and follow the directions.
If those do not work then your print head is most likely bad. Thats more likely if you have used non xerox ink sticks.Being low on ink should only give you a message that its low.

Aug 25, 2008 | Xerox Phaser 8400 Laser Printer

3 Answers

Phaser 8400

The 8400 has a known issue with the plastic that was used for the tilt mechanism on the oiling roller. If you look inside where the cartridge is removed you should see a crack that opens when pressure is applied. The high heat causes this unit to crack. You need that part. Or some good super glue. I have fixed 3 of my 8400's with this same issue.

Good Luck

Nov 27, 2007 | Xerox Phaser 8400 Laser Printer

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