Question about Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

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The handle will not stay connected. You can push But when you pull back, it separates right above the off /on switch

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There may be damage to where the wand connects to the back of the vacuum cleaner - you should see two grooves on the wand and two on the spine of the vac where the wand slides into - if you have any damage to either side, the wand won't click into place and stay attached to the machine. Call the Dyson helpline for troubleshooting and so that they can refer you to an authorized Dyson repair dealer if needed. If the damage is to the wand alone, you will be able to just purchase a new wand through them.

Posted on Jul 30, 2009

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Posted on Jan 02, 2017

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1 Answer

How do I attach the handle back on to the cyclone?


Hi Tammy, it's Jack at Dyson.

The current generation of Dyson cordless vacuums, such as DC59, include a cyclone pack and main body which aren't designed to separate, unless either of those two parts need replacing. If these two parts have been separated, they should clip back together securely when pushed together firmly - the exception would be if they were separated accidentally and were damaged in the process.

So we can take some further details and help you resolve this, I would encourage you to contact our experts directly for some advice. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking to you - please have your DC59 easily to hand when you call.

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How can I separatte the ****** handle of my Epic 6500 fromthe hose? I have a wrapped pair of socks stuck in it at the handle


There are two different styles of hose for the 6500 vacuums. Please be careful when you take the handles off and also when putting it back togeather. To remove the handle there are two screw caps that you need to remove to get to the screws. You can do this with the tip of a knife or something similar inserted under the edge of the screw cap and pry up. The screws can either be a Phillips head or a torx bit. Remove the screws and then separate the top part of the handle from the bottom. Make sure to notice the position of the wires and do not unplug them from the switch or the contact block.The contact block at the hose end of the handle has two contacts that transfer the power from the hose to the handle and will bend out of shape if you are not careful. To remove the contact block, use a flat head screw driver under the block and pry up. On the older models, the handle will slip right off. If you have a newer model, there is a handle retainer at the base of the handle and will push out with a screw driver. It only goes one way and
the handle will slip off.
To replace the handle just reverse the procedure. Good luck.

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Why want beater bar turn on Dyson DC17?


There are a few things it could be. Pull the handle back into the vacuuming position and turn the brush bar switch on and off while listening to see if you can hear the brush bar motor turn off and on. If you can hear the brush bar motor running it may need a new belt and/or the brush bar may be seized up.
There is a switch by the main power switch that provides power to run the brush bar motor. There is a micro switch down in the motor area that closes the circuit to the brush bar motor when you pull the handle back. Check electrical connections and all of the above parts to determine which one or one's may be defective.

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1 Answer

Why want the beater bar turn?


There are a few things it could be. Pull the handle back into the vacuuming position and turn the brush bar switch on and off while listening to see if you can hear the brush bar motor turn off and on. If you can hear the brush bar motor running it may need a new belt and/or the brush bar may be seized up.
There is a switch by the main power switch that provides power to run the brush bar motor. There is a micro switch down in the motor area that closes the circuit to the brush bar motor when you pull the handle back. Check electrical connections and all of the above parts to determine which one or one's may be defective.

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1 Answer

Good day, I have a EN Vision Dirt Devil upright, 12 amp, wide 15" nozzle. My vacume is blowing out insead of sucking up the dirt from the carpet. Can you help me? What should I do? Thank you...


It's probably the brush "kicking" the dirt out, rather than it being blown out. This happens if there's a clog in the airflow system somewhere. This could be anywhere from the power head above the brush to the tank where the hose connects.
1. Detach hose at both ends. Drop a coin in one end, lift that end up until coin falls out the other end. If it doesn't, there's a blockage that needs to be cleared. You may be able to do this by using a broom handle to push the clog through. Push the broom handle through the power head end.
2. With the hose detached, check the power head connection for blockages. Drop the coin in and see if it drops through. If not, use a wooden spoon handle, or similar blunt object to push the clog back toward the brush, then pull or vacuum it out.
3. Check the filter and make sure it's clean,
4. Remove the dirt catcher and check bottom of holder right above motor. There's a screen here to prevent debris from getting to the motor. Clear any dirt and debris from it.

Try the vacuum and see it this has helped.

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1 Answer

How do I get the hose off to clean furniture?


Just above the power button is the purple, ribbed section that pushes in for releasing the hose. You press in and lift to release the entire hose assembly. You then pull the hose down to separate it from the handle. Push in purple button at end of hose section to separate the two sections. Now just flip over the wand and attach to opening at top of handle by sliding into the round, vented purple cap until you hear a click. That's it! Now you can use as is or connect your attachments if you have them. Hope this helped!

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1 Answer

It will not turn on. No lights, no power what so


The most common problem with the windtunnel series is the small switch inside the handle. The plastic switch you touch is NOT the electrical switch. It is a plastic arm that pushes on the actual switch. Sometimes the switches burn up and othertimes the rod that comes from the thumb switch does not push the on/off well enough. It could also be the cord, inspect it for large gouges and exposed wire, that may also be your problem.

Some simple things to fix this.
  • If its less than a year old its still under warranty. If you have a sales reciept go to hoovers website and look up the nearest servicing warranty dealer. They'll fix it and send the bill to hoover.
  • Tighten the screws on the back of the handle, if they become lose, the thumb switch rod does not reach the actual switch.
  • Check the cord for obvious problems like exposed wires and large kinks or twists.
  • pull on the metal part of the electrical plug (when unplugged) sometimes they come right out leaving little connection.
If you are more capable you can take the handle apart and replace the switch, it is semi difficult if you are not mechanicly inclined. To do this remove the screws in the upper rear of the handle and pull the handle towards the back of the machine and off. then pull out the piece of plastic that is in back of the hand tools giving you access to the wires. Then simply squeeze the switch through the opening, replace and reinstall. One of these will solve your problem.

Best of Luck!


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2 Answers

Power brush will only operate on push stroke


If the motor runs, the circuit breaker is working. If it only works on the push stroke, you probably have burnt contacts where the handle and/or wands and/or power head connect. When you push, the contacts are pressed together; when you pull, they are separated and the motor loses power. The only solution is to replace the connector parts.

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1 Answer

Disassembling to ship


Hi, my name is Jon I am a former Kirby salesman and I own an Ultimate G and I know this machine inside and out. First take the cord out of the clips on the back of the handle.

Second at the bottom of the handle there is a grey rubber button that says "push" and you will push it and pull up on the handle. The handle should come right out.

Then what you want to do to take the bag off is push the clip that the bag is connected to and pull the bag out.

That's all you have to do I hope this helps you and good luck!

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