Question about 2wire (1000-000057-000) Modem

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I have a 2wire 2701HG-B modem and ATT DSL srvice. For quite while I have been having a problem. There is no DSL signal (DSL red light is on). Then it will flash red for a while, then flash green, and come back on. I have left it unplugged, reset it, checked the filters. I'm desperate..ATT has been no help whatsoever. What can I try next?

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I had the same issues with SaskTel in Canada, with the same router. It was a downstream line issue. Actually, I had the problem twice with 2 separate causes. I'd check the continuity of the lines from the punchblock (where the service enters the house) to the wall panel that you are plugging the router into. There may be a bad pairing somewhere in the wall from corroded wires, rodent damage, heat etc... and simply swapping the pairs at the block and the wall may fix the problem. That being said, both fixes from SaskTel came at the local junction box, once from a tech bumping one of my lines off the block and another from a second high-bandwidth line being connected into the same pairing as mine on the main line.

So, unfortunately, if its not in the wall...you'll be pulling teeth with AT&T for a while.

Posted on Jul 14, 2009

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