Question about Canon PowerShot SD600 Digital Camera

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Installation of Canon Digital Camera Solution Disk. Ver.28.2

When trying to install the disk, I receive the error message:
"An error has occurred during the installation of Image Handling Library.
Installation has been stopped."
I have tried to install the disk many times, to no avail.
Any clues?

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  • w4jls Dec 09, 2007

    Thanks you for your suggestions on solving my problem. While not 100% solved, it was not due to your efforts. Thanks for showing me paths where I could down load some useful programs that I could not copy from my CD. I may have a fluke in my XP OS. Most, but not all problems can be traced back to the operator, I've found. Best regards, Wright Bell



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What version of Windows are you installing this on, or is it on a Mac?

Regardless, you can download an updated version of the software here:

It's possible you have an outdated version that won't work with your OS, that's especially likely if you're running Vista. Or you could just have a corrupt version. Either way, the first thing to try is downloading the newest version for your OS and installing that. Let me know if you still get an error message when trying this (and what that error message is).


Posted on Dec 06, 2007


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Posted on Jan 02, 2017


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Installation issues: Report installation errors If you're experiencing a problem installing Google Chrome that's not already documented in the Help Center, please help us investigate by using another installer file available at This file creates a more detailed error log during the installation process. Send us your error log when you've gone as far as you could go in the installation process.
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Error 2753 HP3055

My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article


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The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.



1) Check to make sure that the 2 Windows services above are not running (or not installed).
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If all goes well, the install should now run without any issues.

Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

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Editing text

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Jun 13, 2008 | HP 4570C Flatbed Scanner

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