Question about Sony Playstation 3 (PS3) Console

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PS3 stuck on "Saved Data Utility" won't read games or blu rays. I tried restoring default settings and restoring system but problem still there. Is my blu-ray reader shot? Would a firware update help? (purchased last year from FYE and never had any internet connectivity so it may be missing something)

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  • 38 Answers

Your system is junk if it does that all the time then there is no way to fix it.

Posted on Jul 14, 2009

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1 Answer

My PS3will not read the games but will play the movies fine??


First you should back up any important data onto an external hard drive, or transfer your data to another PS3 via the transfer function. Both options are available through the PS3 settings tab of the XMB.

After all the data you wish to keep is safe, then reformat the PS3`s hard drive via the reformat function also found in the PS3 settings tab of the XMB.

Go to settings, system settings, reformat utility, and follow the on screen prompts.

If this is successful then restore the backed up data onto the PS3.

If this doesnt work you may want to consider a Blu-ray cleaning disc such as this:

http://www.maxell-usa.com/index.aspx?id=63;73;606;0&a=info&pid=596

Cheers and good luck.

Mar 31, 2011 | Sony PlayStation® 3 (80GB) Console

1 Answer

My Ps3 will play and work fine with everything, It can play movies (dvd & Blu-Ray) and I can even download a demo from the store and play that, but it wont play and of my ps3 game discs.


Unfortunately this same issue happened to me as well, and I had to send my PS3 in for repair. But maybe what I was told to do will work for you! Here's what I was told.

You're going to want to backup everything on your PS3. The Backup Utility can be found in the System Settings Menu on the Settings Menu on the XMB menu (XMB > Settings > System Settings). More info on how to backup your information can be found on the Playstation website, found here.

Next you'll want to restore your PS3 to it's default/factory settings. It's also found in the Settings Menu on the XMB, labelled "Restore Default Settings." Just follow the on-screen instructions.

Once it's restored, see if the problem is fixed. If it is, congrats! Just use the Backup Utility to restore all of your backed up data.

If not, either try the online Knowledge Center or send in your PS3 for repair (if it's under warranty, it's free!)

Hope it all works out! If you send in your PS3 they won't send you won't get it back for almost a month...

Mar 21, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 does not read the discs....


Here's two previous posts with similar problems..

This problem does not mean a disk drive2_bing.gif has broke 90% of the time, the most common issue is the ps32_bing.gif files being corrupt. To solve this problem firstly back up the data on your ps3. Go to system settings> backup and follow the appropriate settings,i advise using a usb stick or hard drive to back up your data.
Secondly under system settings go to restore ps3 and follow instructions. This will erase all the data on your ps3 and restore it to its factory default, this will restore all the original ps3 files, it will basically install the ps3 OS again.
After re- installing the ps3 install the latest updates and try your disk again.
If your ps3 now recognizes a disk go back to system setting> backup, select restore previous back up and all your saved data will be imported from the hard disk. Sony2_bing.gif does state that not all saved data can be imported e.g.copy righted content, however i faced no problems and was able to access all saved data including saved games2_bing.gif when restoring.
If this solution does not work contact song for further assistance, if this solution does not work it is likely to be hardware support, usually the lens that reads the disk, sony will instruct you on who to contact to repair the fault machine. When out of warranty their is usually a cost unless it is recognized manufacturing fault.
___________________________________________________

I have the now famouss problem myself and reading about it made me realise that there are a lot of people living this hell. I want to make an official list of player having this problem to see the magnitude of it.

The problem beiing: You played mw2 (or another game) with the latess update installed on your ps3 and at some point it froze. tried pressing the PS button but nothing happened. You had to hold the power button to reset it or resolve to switch the back switch off/on. Only to get this same problem over and over again. you can t play blu ray2_bing.gif on your ps3 and/or get the error 80010514. from time to time it will play those blu ray only to start the whole problem again.

your blu ray lens is not dead.. the problem seems to come from another part. It could be a corrupted SOFTWARE/FIRMWARE caused by Sony's 'Online' Updates.

follow this link to know more about it:

http://boardsus.playstation.com/playstation/board/message?board.id=ps3&thread.id=4284886

Apr 12, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Not recognizing disc


Here's two previous posts with similar problems..

This problem does not mean a disk drive has broke 90% of the time, the most common issue is the ps3 files being corrupt. To solve this problem firstly back up the data on your ps3. Go to system settings> backup and follow the appropriate settings,i advise using a usb stick or hard drive to back up your data.
Secondly under system settings go to restore ps3 and follow instructions. This will erase all the data on your ps3 and restore it to its factory default, this will restore all the original ps3 files, it will basically install the ps3 OS again.
After re- installing the ps3 install the latest updates and try your disk again.
If your ps3 now recognizes a disk go back to system setting> backup, select restore previous back up and all your saved data will be imported from the hard disk. Sony does state that not all saved data can be imported e.g.copy righted content, however i faced no problems and was able to access all saved data including saved games when restoring.
If this solution does not work contact song for further assistance, if this solution does not work it is likely to be hardware support, usually the lens that reads the disk, sony will instruct you on who to contact to repair the fault machine. When out of warranty their is usually a cost unless it is recognized manufacturing fault.
___________________________________________________

I have the now famouss problem myself and reading about it made me realise that there are a lot of people living this hell. I want to make an official list of player having this problem to see the magnitude of it.

The problem beiing: You played mw2 (or another game) with the latess update installed on your ps3 and at some point it froze. tried pressing the PS button but nothing happened. You had to hold the power button to reset it or resolve to switch the back switch off/on. Only to get this same problem over and over again. you can t play blu ray on your ps3 and/or get the error 80010514. from time to time it will play those blu ray only to start the whole problem again.

your blu ray lens is not dead.. the problem seems to come from another part. It could be a corrupted SOFTWARE/FIRMWARE caused by Sony's 'Online' Updates.

follow this link to know more about it:

http://boardsus.playstation.com/playstation/board/message?board.id=ps3&thread.id=4284886

Apr 09, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Warning


You access it by
1. Start with having the system in standby (redlight is on)
2. Hold the power button down; the system will turn on and turn off once again.
3. Press and hold the power button again and keep holding, it will beep as it turns on and then it will double beep. When you hear the double beeps immediately take your finger off the power button (if your system turns off before you get a double beep just try again and hold the button, it should double beep the 2nd time you try)
4. You will be prompted to plug in your controller via USB and then hit the PS button
You will now have a screen with these options (I have attached a picture of this screen below)
1. Restart System: Restarts the PLAYSTATION®3 System.
2. Restore Default Settings: Reset all system settings back to default.
CHOOSE THIS ONE 3.Restore File System: Checks for corrupt/missing system files.
4. Rebuild Database: Rebuilds the OS for the PLAYSTATION®3.
5. Restore PS3 System: Fresh restore; Deletes everything and starts from Scratch.
6. System Update: Update the PLAYSTATION®3 System
IT IS VERY IMPORTANT THAT YOU DO NOT CHOOSE THE WRONG OPTION HERE OR YOU WILL LOSE ALL YOUR DATA. The one that fixed my blu-ray drive is option 3: RESTORE FILE SYSTEM
I REPEAT CHOOSE RESTORE FILE SYSTEM
After this, it is going to restart and bring up a screen reading something like “you have Corrupted System Data. Your PS will now replace this data” Then you choose continue and that should be it.
This option reinstalls the system files and drivers inside the PS3 with the original ones that are stored on your hard drive. In this case, it replaced a corrupted driver for the blu ray drive thus fixing my issue and hopefully yours!! This option will only replace all system files thus saving you from loosing any data that’s stored on your hard drive. Again this option does nothing to your hard drive it reads a file from the drive and rewrites it to the PS3 system. ____ THANKS TO ARTY344

May 06, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My playstation will not read dvd's and just recently stopped reading games. I'm just wondering how to reset the entire system


  1. From the XMB™ home menu, go to icn_settings.gif(Settings) > icn_syssettings.gif(System Settings) > [Restore Default Settings].

  2. Once you select [Restore Default Settings], you will see a list of settings that will be restored. Scroll through them and press the icn_btnx_color.gifbutton to restore the settings.

  3. After the operation is complete, you will see the initial setup screen that appeared the first time you turned on the PLAYSTATION 3.
    You will need to go through the initial setup process before you can use the PLAYSTATION 3.
IMPORTANT
The Restore Default Settings feature will erase any previously saved settings and restore all of the following settings to the default:
  • BD/DVD Settings
  • Music Settings
  • Chat Settings
  • System Settings
  • Date and Time Settings
  • Accessory Settings
  • Display Settings
  • Sound Settings
  • Security Settings
  • Network Settings
  • Internet Browser Settings
Read this next paragraph carefully!!!!!!
Also, do not confuse "Restore Default Settings" with the "Restore PS3 System" option (the next option down on the menu). The "Restore PS3 System" will not only restore the default settings, but it will also delete all hard disk content. (You will lose all saved content from your PS3 system's hard drive if you use "Restore PS3 System.)

Apr 21, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 freezing,not reading new discs


Hi!

First of all, try playing all of your games and see if its just one disk or your ps3, following that I would say you put in a blu-ray movie and check if that works. If it doesn't, get a USB memory stick and save all your important data. After that, reset your system settings.

You can do that by:

Settings> System Settings> Restore System Settings

After that try it and if it doesn't work, go again to system settings but this time around, go to restore ps3 system.

You can do that by:

Settings> Sysem Settings> Restore PS3 System.

It should be noted that all of your stuff will be deleted, so I hope you saved all of your game saves on that usb flash disk.

If it doesnt work then do the following:

call sony:

SCEA Consumer Services
1-800-345-SONY (7669)
Monday - Saturday 6:00 AM - 8:00 PM PST
Sunday 7:00 - AM 6:30 PM PST


Have fun!

*Your vote is highly appreciated. Thanks in advance!

Dec 31, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Not reading blu ray disc


First off you will need to back up your ps3 system. To do this, first insert a USB memory stick and then go to System Settings and then Backup, then select the USB memory stick. If the backup gives an error then your have too much information on the PS3 so grab the important things such as save data from the game folder.

You can go to saved data and then go to each saved file and press triangle and select copy. If the save data is grouped in folders then you can press square to ungroup the data and then its easier to copy as you will have to do it one by one. If you have any music files or video that is not saved anywhere else then you may want to back that up too. 

After all the data is backed up then go to System Settings and select Restore PS3 System (There is also Restore Default Settings just above it but that didn't work for me.) The PS3 will ask to format the Hard Disk. This means everything will be gone (If the backup worked then you can restore it all later but if it did not then you will have to reconfigure your Playstation the way it was. Select Quick Format. The PS3 will restart after a few seconds and will start up the way it did when you first got it. After Configuring the initial setup, insert a game and check to see if it works. If it does then restore the backup if it worked or restore the game saves and other data, then set up the PS3 with your old settings. 

If the game does not work then you are going to have to call sony while beside your PS3 and tell them you tried the Restore PS3 System option, have your Receipt from purchase at hand or else you will not be able to arrange an exchange under warranty.

Good luck. 

Dec 01, 2008 | Sony Playstation 3 (PS3) Console

2 Answers

PS3 won't recognize disks after update


You can back up ANYTHING you wish to keep via the backup utility what I'm about to tell you to do will essentially erase your harddrive. After backing up any data you wish to keep, restore your PS3 system and to a FULL ( not quick ) format of your harddrive ( this will probably take a couple of hours ). After that, if it still doesn't work call SONY.

Hope that helps..........

Aug 07, 2008 | Sony Playstation 3 (PS3) Console

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