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Our printer detects that we are using non-genuine but compatible cartridges and won't allow us to proceed. It's the first time we've had this problem; normally it allows us to put in a new cartridge. Thank you

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  • ianandjenny1 Jul 15, 2009

    Thanks, I put the model of printer when I submitted the problem but obviously it doesn't come up in the thread. It's an Epson Stylus DX7450.

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Hi

i would like to know the model of the printer
whenever you install new cartridges ,the printer prints an alignment
there is a way to skip this and use the cartridges anyway.

revert back with the name of the printer so that i can tell you the troubleshooting to skip the cartridge alignment as well as he cartridge being recognised as non-genuine.

Posted on Jul 14, 2009

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Unfortunately there is no work around for this.
All HP printers requires genuine HP ink cartridges,also refills are not allowed.
HP ink cartridges has a mechanism only compatible with HP printers that sends a signal to the machine when a non HP ink cartridge is used. I highly suggest you use a genuine HP ink cartridge, there is also a high chance if that your printhead or printing mechanism might be damaged.
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Doesnt sound like you Used Genuine Cartirdges?

Did you use Epson Genuine Cartridges? ALL…. Epson & Brother Requires Genuine Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother MFC-240C All-In-One InkJet Printer. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .


IF YOU ARE USING GENERIC CARTRIDGES, MAYBE IT WOULD BE BETTER IF YOU DISABLE THE INK MONITOR.

This is the only advice I can give you.


The next step would be to disassemble the Epson, and clean the Pads/Heads. Click on link below.:
http://www.hm2k.com/posts/parts-inside-your-printer-are-at-the-end-of-their-service-life

I located a page on http://www.fixyourownprinter.com forum, which had plenty of details about similar issues.

If you find this helpful, pls rate me.

Thanks and Good Luck :0)

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Hi..good fine day!!Its right..no chip no detection in the printer. No..no..you can't trick the printer.Please buy a good cartridge.A new one is good..even if not genuine as long as it has a chip and compatible with your printer.
Best wishes,
Mastergani

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ALL…. Epson & Brother Requires Genuine Cartridges. !!!!!!!!
That is your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .


IF YOU ARE USING GENERIC CARTRIDGES, MAYBE IT WOULD BE BETTER IF YOU DISABLE THE INK MONITOR.

This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)

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ALL…. Epson & Brother Requires Genuine Epson Cartridges. !!!!!!!! How you were able to use generic is amazing. I was not able to do that!

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc. These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. Don’t waste too much ink in cleaning it.

TRYING PURCHASING GENUINE, and see what happens? This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)

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