Question about Sony Playstation 3 (PS3) Console

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Ps 3 wont load games cd or dvd

Every thing seems fine but it wont load any thing, it froze one day when my son was playing, 19 days after warranty expired

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  • 15 Answers

Hi mate

Call sony in this case as long as you do not open your console yet. before speak to them tell then that your ps3 is no longer reading discs they have been know to repair it for free.

It the laser gone most probably the KEM400aaa you can tell by the CECH**** code on the end of the serial number

If they will not repair for free it will be a cost of £99.00 or you can repair your self by replaceing the laser around £65.00

Posted on Jul 14, 2009

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1 Answer

Ps3 wont load games or movies ps3 froze during


This is usually caused by a bad laser. Try cleaning it first to see if that helps. If it doesn't then it will need to be replaced. Check out www.wiredextreme.com or call 214-222-5788. All of our repairs come with a 90 day warranty.

Mar 08, 2010 | Sony Playstation 3 (PS3) Console

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My ps3 will turn on but it doesnt play any games or dvd and the ps3 menu doesnt show up either


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Jun 02, 2009 | Sony Playstation 3 (PS3) Console

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sounds like it could be a dirty lens buy a lens cleaner disk (bout 10 bucks) this should fix your problem

May 28, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Wont load games


Could be a couple of things...The laser that read discs could be damaged, could be the motor that spins the discs is wearing out, or could be that dust has built up on the motor that spins the discs...hard to say without taking apart ya system, doing so will void any warranties. You are better off sending in to Sony or opt to buy another one.

May 28, 2009 | Sony Playstation 3 (PS3) Console

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PS3 wont play load games, have blue ray and normal dvd play


You can try cleaning the laser lens with a cd / dvd lens cleaner cd.

This usually doesn't work, your problem is 98% of the time caused by a Sony defect in the blu-ray drive itself.

The drive will gradually get worse and worse.

If your system is under warranty then by all means get it repaired by Sony for free otherwise you're looking to pay $150 for Sony to repair their own mistake.

You can reach them @ 1-800-345-SONY

They'll probably suggest another System Restore, Firmware update and a 100 other solutions that won't work because it's hardware related.

Sorry for the bad news.

Mar 09, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

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This is a very common problem with the xbox heading to the 3 red lights.

Jan 12, 2009 | Microsoft Xbox 360 Console

1 Answer

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Bluray laser is dead!
sent to Sony for repair under warranty(luckily)
they sent to Mexico for cheap repair.
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1 Answer

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sounds like the blu ray diode is burnt.
Send it to Sony for warranty replacement

Aug 30, 2008 | Sony Playstation 3 (PS3) Console

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Samsung dvd-v4600


Wish I could. I have the 4600 combo and the VCR works fine. The DVD stopped working many months ago and just yesterday started working fine again. Worked fine for two days and then stopped, picture froze, and all I got out of it, is the picture is loading. Wont give me back my DVD nohow, so have opened the case and stole it back. Tray will not open at all. Trying some repairs, will holler if succesful

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3 Answers

Message "To play game put game in xbox 360 console"


Pick up in the DVD is bad or weak and will need replacing.
Or replace the whole DVD unit.

Make sure the disks are clean and not too scratched up

Check here for more things to try

Nov 07, 2007 | Microsoft Xbox 360 Console

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