Question about Toshiba SD-3980 DVD Player

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Disc Error I hadn't used my DVD player in a while, and when I attenpted to watch a DVD, it says Disc Error, and Please Check Disc. I thought maybe it needed to be cleaned, so I bought a DVD cleaner. It won't even read the DVD cleaner, and it says the same thing.

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Re: Disc Error

Information for Owners of Toshiba SD-3980 and SD-K750 DVD Players

To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. This is not a safety issue. Toshiba is committed to customer service and to continuously improving the quality of its products.

It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure.
In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit.

If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit.

Hours of operation: Monday – Friday 8:00 AM – 7:00 PM (CST)

To access the above Toshiba SD-3980 owner’s Notice, click on this link;

Toshiba product model SD-3980 (resources) link;

7 Other Users Have The Same Problem Posted by AbbeyW on Jan 25, 2009 Does it work to unplug the unit for 3 minutes (like the call center suggests)? Will the people at Toshiba follow through with repairing this "bad disc" message, which everyone has to face as an owner of the SD-3980 DVD player? Anyone had success yet? TOSIBA'S CONTACT INFORMATION: Hours of operation, repair/product dept., are; Mon - Fri > 8AM - 7PM (CST) Email:
Posted by cimason100 on Nov 24, 2008 Every DVD comes up as a "bad disc" on my Toshiba DVD - what can I do to fix it?
Posted by Guest on Aug 28, 2008 My player is doing the same think + the drawer often won't open either. what's the 1-800 Toshiba number? I likely won't be buying another Toshiba.
Posted by ddoherty12 on Jul 20, 2008 Every disc I load tells me it is a bad disc....I purchased a "cleaning" disc but it will not even allow that disc to
Posted by soybomb70 on Jun 04, 2008 mine does the same thing. i haven't been able to figure it out yet. help!

Posted on Jan 25, 2009

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Re: Disc Error

Simple issue, the lead laser cannot read any data, for better result please try to check with the DVD shop.

Hope you like my solution please rate me solved.

Best regards,


Posted on Nov 17, 2007

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