My daughter has locked up her phone and forgot her password. I need to know if it can be reset with another code.
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Unfortunately, you have not provided the name of your carrier. However, the procedure is almost the same for all service providers with some minor variations. All carriers have a master passwords that will allow you to change a forgotten password. However, they are first going to make certain that the phone is not stolen before dealing with you.
Use the following steps:
• Go online with your carrier, e.g., AT&T, Verizon, etc.
• Click on My Account
• Click on Support
• If it is available, click on 'Forgot My Password'. If not available, Insert the following wording: 'I forgot my password' and click on 'Enter'.
• You will then be asked for your telephone number, your name, Social Security Number, billing address, etc.
• You will then be provided with a temporary password.
You can also handle the above by telephone. Just call Customer Service or use the company's live or virtual chat service and they'll take you through the same procedure.
Sorry that I can't be carrier specific.
All the best,
Jul 16, 2011 |