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It is on the hand controller the two buttons on top of the hand grips keep pressing the button until it stops spinning use whichever button left or right depending on the direction of the spin.
The Potentiometer screw is there, right underneath the orange label for the On\Off switch. Your cockpit housing, (read the red bubble) is removable by gently pulling the housing off the posts on either side at the bottom rear.
Removing the housing is also a great aid to reach the connections easily when you need to recharge the battery pack.
if the blades are turning and it wont rise check the top blade turn with you hand and hold the lower gear if it spins its loose the clue inside dont hold the turn blades.
solution: get a small drill bit not to big and a drill at the middle of the shaft by the black part make a hole down to the metal shaft and a littel bit into the shaft know get a small screw that woul fir the hold you just made and in to the shaft and it will hold and wala its fixed
Its is probably a faulty potentiometer in the transmitter's throttle channel. Take it back to the store if possible otherwise see if you can get another transmitter and bind it to your helicopter. The binding process will be in your instruction book.
You can adjust the trim under the stick on the transmitter and/or the trim screw on the helicopter. If this is still not enough the motors will need to replaced so power matches.
usually trim adjustments are on the controller... not on the vehicle itself.
a potentiometer os a fancy word for dial adjustment. It wont be a metal screw, but probably a metal square with a plastic looking slot that can be turned. usually white or blue plastic
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