Question about GE 21018GE3 Cordless Phone

2 Answers

Out of Range Message

The problem is basically that the phone has an "out of range" message even when sitting on the base. There are two handsets and they both display the same message. There is no dial tone, there is nothing when trying to access the line. I have Vonage phone service and I am sure that the internet and the phone adapter are working. I don't think that it is a power issue either. Any help will be greatly appreciated. Thank you.

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Out of Range Message

I had the same problem w/a digital phone that I received from Time Warner Cable's "All the Best" package. The promotion supplied 2 phones by GE. I tried to make a call one morining and I had no dial signal, both phones displayed "out of range". I removed the battery on each phone and put them back in. The problem was solved. After resolution of the problem I contacted Time Warner about the issue, and to no surprise they had no answer or explanation to my problem. The representative stated that the phones were a promotion and I would have to contact the manufacturer of the phone system. What is wrong with major companies that boast "quality and service", continuously passing the buck and not assuming the blame for products associated with their name brand? I always tell friends and family to keep in mind "buyer beware"! I guess integrity and assurance of getting what you pay for is now null and void in these times. What a shame! I've taken back my power!! I always ask questions and I do my homework on all purchases, needless to say promotional advertising. Sorry for standing on my soapbox, but my fingers have an energy of their own when I feel taken advantage of in this vast world of profit and greed.

Posted on Jun 24, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.


    An expert that has over 500 points.

  • Expert
  • 316 Answers
Re: Out of Range Message

The phones need to synced back to the base.
Have you had a pwer failure or blackout recently this will nock them off line

Posted on Nov 17, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

Handset says "Out of Range". What does that mean; how do I fix it.

out of range means it can't receive a signal from the base station. The most likely problem lies with the base station. Special when 2 or even more handsets are giving this message.
Try to reset (unplug the power cord and reinsert it) the base station. When it does not come back after half a minute, the station must have a major problem.

Feb 01, 2015 | Motorola Mobility 5.8GHz Digital Cordless...

1 Answer

My handset says it is "Out of range or no pwr at base". Please tell me what to do?

If there is that message and you are close to the base AND the light and phone appears good, then the issue is the transmitter power in the handset.

Jan 09, 2014 | Vtech 5.8GHz Cordless Phone with Digital...

1 Answer

The handset is stating out of range but i can call out and if i know someone is calling me I can answer but it doesn't ring!

Hello Helen,
I would tend to think the Handset gets regular updates from the base to refresh its' display with information even if not in a phone call.
If the handset does not receive a 'regular' message or 'heart-beat' it will likely say "out of range". The base station can hear the handset, but the handset can't hear the basestation as well is likely. If you bring the hand-set closer to the base-station does the issue go away? If not, I would tend to think there is RF interference or the set is defective. Perhaps scanning for a new channel would be helpful if the set supports that capability.

Nov 04, 2013 | Phones

2 Answers

Phone message reads

If you are not too far away-not "out of range" then try rehoming/pairing the handset with the base unit. You probably need the phones together to do this. Your manual will explain how-it will have been done in the original setup.

Oct 03, 2009 | Uniden TCX905 Cordless Accessory Handset...

1 Answer

Handset No2 displays out of range message

Please check that you have correctly registered the second handset to the base. It may be necessary to de-register the second handset and then re-register it. "Out of range" just means the second handset is not within range of the base phone it was registered to.

Mar 08, 2009 | Uniden TRU8885-2 Cordless Phone

1 Answer

Handset out of range - message

We totally unplugged the phone, made sure the battery was charged and reset the phone as though it was brand new, in other words started from scratch. It seemed to work and the phone is O.K. now

Jan 16, 2009 | Uniden TRU9585 Cordless Phone

1 Answer

Handset has message Out of Range even though it is fully charged on on the handset.

The handsets are reading out of range because they have lost connection with the base. This happens mostly during peak power demands or power outages, but can also happen when the phone is unplugged for any amount of time. This can also cause, at times, the answering machine to stop picking up calls. To remedy this issue, reset the phone system. Please follow the instructions below:
To reset the phone:
1. Disconnect the power adapter, phone line, and remove all batteries from the base and all handsets. Leave it disconnected for 30 seconds to reset the base.
2. Place the batteries in the handsets first and then plug in the power adapter and phone line. Do not place the batteries back in the base yet.
3. Put the handset in the charge cradle.
4. It may take up to 1 minute for the "Out of Range" to clear from the display.
5. Once the "Out of Range" is cleared from the handset place the back up batteries back into the base.

Sep 08, 2008 | Motorola Mobility SD4502 Cordless...

1 Answer

Uniden Cordless Phone Model DSS7855. frequently fails to connect to an incoming call, with 'out of range' indication. The phone is less than 1 meter from the base station.

The handset/base keeps a record of who it’s registered to. The base also keeps a record of how many handsets are registered to it.

Using the de-register function on the handset deletes the handset from the base (decrements the count) and deletes the base info from the handset. All this requires that the base and handset can communicate with each other.

To remove the base data from a handset when out of range of the base, press and hold the ‘end’ button and the ‘#’ button simultaneously until the phone beeps. It will now be de-registered from the base.

However, the base will still have this handset in it’s record.

To de-register all handsets from the base, remove power and the base handset. Press and hold the ‘flash/find hs’ button while applying power. Wait for the beep and release the button. The charge light will now flash. Sit any handset in the cradle. When the flashing stops, all handsets are inhibited from connecting.

However, the handset still appears to be connected to the base unit. Pressing talk will give an ‘Unable to connect’ message. To re-register the handsets to the base, you have to de-register the handset first with the two button method.

Of interest, pressing ‘*’ and ‘#’ on the handset while reconnecting the battery is suppose to reset the handset. Doing the same on the base unit puts you in some sort of diagnostic mode. Press speaker to exit.

Aug 21, 2008 | Phones

5 Answers

Out of range shows on main handset of cordless phone

Unplug the battery. Hold down The * (star) and the #(hash) keys simultaneously. Re-connect the battery, phone will beep and screen will be blank. Press the voicemail (righthand silver key under the lcd screen). As above EEPROM/RAM message will appear. Place handset on base and your problem is solved.

Jan 13, 2008 | Uniden 5.8GHz Cordless Phone

Not finding what you are looking for?
GE 21018GE3 Cordless Phone Logo

620 people viewed this question

Ask a Question

Usually answered in minutes!

Top GE Phones Experts


Level 3 Expert

93802 Answers

Cindy Wells

Level 3 Expert

4719 Answers


Level 3 Expert

56797 Answers

Are you a GE Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides