Question about Brother HL-2040 Laser Printer

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Printing mailing list

Whenever I attempt to print a mailing list from a Microsoft Word document (which was created from a mailing list merge with Excel data) to my Brother HL-2040 laser, the printer shows a paper jam error by flashing the red LED light. I have an Epson C120 printer also connected and it works fine printing to that.

I tried multiple times to print to the Brother HL-2040 by clearing the paper paths each time according to the manual and get the same error light each time.

This is on a Windows XP machine. Does anybody have an idea of what is going on and how to fix it?


Posted by on

  • BillP99 Nov 17, 2007

    I finally figured out the solution to my own problem after looking thru the manual again. Thick paper, and mail labels must be fed into the manual feed slot one at a time, and the blinking red light is an indicator for me to begin doing that. I'm glad I didn't buy this printer to print large numbers of mailing labels!

  • bbinstock Dec 31, 2008

    I have a problem printing mail merge documents from MS Office Word from the paper tray on my Brother HL-2040. I can print from the manual feed -- but, I am not interested in printing the numbers of pages I need to print by feeding them manually. Thankfully I have a back up printer to print these with, although I bought the laser printer with this printing in mind.



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Sounds to me like the word doc's page size is not set to the same as your printers tray.

In word, file , page set up. page size/paper size is set to "letter" in US I think is standard, it's A4 in Oz

On printer driver check page size setting too

Contral panel, printers and faxs, RIgHT click on brother printer icon, properties, printing preferences, page size

post back

Posted on Nov 17, 2007

  • 1 more comment 
  • Soulvisitor
    Soulvisitor Nov 17, 2007

    hang on a minute...paper jam light also indicates

    - Memory Full -

    - Print Overrun -

  • Soulvisitor
    Soulvisitor Nov 17, 2007

    Click links above for brother info on error, see link below for paper jam error light explainations


    or could even be clean carona on drum (I think it is memory full)


  • Soulvisitor
    Soulvisitor Nov 17, 2007

    Yes labels do like a straight threw paper path, if they are made to turn around as paper does from a tray they tend to come off the sheet and make a mess

    Thes machines also adjust the heat in fuser to suit labels as well when you select paper type as labels or thick

    Happy printing



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Hi there !

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