Question about HP LaserJet 3390 All-in-One Multifunction Printer

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Error message for 3390 printer: No paper pick-up

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Its probly giving you the 13.1 error which means that there is a paper jam. But theres probably not. The printer just thinks that there is one. Replace the pick up rollers and everything will work fine.

Posted on Jul 16, 2009

  • Anton Dimitrov Stoev Mar 25, 2011

    paper holder is not lifting up to pick-up roller, because of worn-out locker on the bottom of the paper tray

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When trying to copy papers do not feed but if you scan they will


HP LaserJet 3050z, 3050 All-in-one, 3052, 3055, 3390 and 3392 versatile printer - Error reported: Document Feeder Jam ISSUE: How to correct the HP LaserJet 3050z, 3050 All-In-One, 3052, 3055, 3390 and 3392 versatile printer if this error is reported: Document Feeder Jam SOLUTION:
  • Clear the jammed media from ADF (HP LaserJet 3050, 3050z).
  1. Open the ADF cover plate. c01075161.gif
  2. Remove any jammed media with care.Take out the page gently. NOTE: Take care not to tear the paper. c01075162.gif
  3. Close the ADF cover plate.
  • Clear the jammed media from ADF (HP LaserJet 3390, 3392, 3052 and 3055).
  1. Open the ADF cover plate. NOTE: Check whether all packaging straps inside the ADF are removed. c01075163.gif
  2. Unload the jam clearance component.Lift the two handles with both hands until the component clutch is released.Rotate and lift the jam clearance component, and then put it aside. c01075164.gif
  3. Lift the green handle, and rotate the paper picker until it is opened. c01075165.gif
  4. Gently remove the page without tearing it.If you feel resistance, go to the next step. c01075166.gif
  5. Open the ADF cover plate, and loosen the media gently with both hands. c01075167.gif
  6. When the media are stopped, pull the media out gently along the shown direction. c01075168.gif
  7. Close the cover plate of the flat scanner (HP LaserJet 3390, 3392, 3052, 3055). c01075169.gif
  8. Pull down the green handle. c01075170.gif
  9. Insert the jam clearance component to reinstall it.Press the two reeds until the component is properly engaged.Install the clearance component correctly. Otherwise, paper jams will continue to occur. c01075171.gif
  10. Close the ADF cover plate. c01075172.gif
Have a good day

Jun 22, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer

Error message request to load paper when paper is loaded. Appears that it doesn't detect paper or can't pick it up.


Hi,

I recommend you to follow the instructions given in HP web-site only to ensure the proper functionality of your product.

Please Click Here and follow the instructions to check the functionality.

If problem still persists Click here and follow the instructions to clean paper rollers using Cleaning kit.

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1 Answer

Display message reads - no paper pick up - nothing will print how can I clear it


Following is what HP Recommends:

Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using.

Reload the media in the input tray and press c00597632.gif to continue the job.

If the error persists, contact HP Customer Care.

You can get this information at the following link:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?cc=US&lang=en&objectID=c00597631&prodSeriesId=1161389&prodTypeId=18972

Apr 07, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer

No Paper Pickup error


Check all this ---------
1.check the paper pickup roller may be its not functioning
proper.
2.check the paper pickup sensor(clean this)
3.check the paper pickup tray for proper work.
4.check the gear of paper pickup.

thanks

Mar 20, 2008 | HP LaserJet 3390 All-in-One Multifunction...

1 Answer

** Paper Pickup


Check the paper pickup tray & roller may be its not working. If possible contact the local vendor for printer servicing.

Mar 09, 2008 | HP LaserJet 3390 All-in-One Multifunction...

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