Question about Canon IXUS 860 IS Digital Camera

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The lens of my IXUS 860IS won't move anymore, it's stuck at about 2/3 outside the camera. When I switch the camera off it says that there is a lens problem.

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Probably has a dent in it. Unfortunately they aren't often large enough to see so theres not much you can do.

Posted on Jul 14, 2009

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I dropped the camera and the zoom lens got off line. It won't close or go back in the camera. It looks stuck and I tried pushing it in but I'm afraid that I might push hard that it'll break...


The lens may be fixable but most likely will need to be replaced.
If the lens is stuck straight or won't come out at all it needs to be replaced.
If the lens is stuck at an angle then you may be able to snap it back to the center by pressing the edge of the lens back towards center while holding on the outer ring of the lens.
Hope this helps!

Thomas Drayton
Owner, www Darntoothysam com Digital Camera Repair

Jul 21, 2011 | Canon PowerShot SD1200 IS / Digital IXUS...

Tip

Working with E18 and cannon cameras




he E18 seems to be a significant flaw in an otherwise great camera.

It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


HOW IT ALL WORKS:

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

It seems that the problems have been happening with the following types of Canon cameras:

- Powershot A40
- Powershot A60
- Powershot A70
- Powershot A75
- Powershot A80
- Powershot A85
- Powershot A95
- Powershot A400
- Powershot A410
- Powershot A430
- Powershot A510
- Powershot A520
- Powershot A530
- Powershot A540
- Powershot A610
- Powershot A620

- Powershot S1 IS
- Powershot S2 IS

- Powershot S10
- Powershot S30
- Powershot S40
- Powershot S45
- Powershot S50
- Powershot S60
- Powershot S70
- Powershot S80
- Powershot S400
- Powershot S410
- Powershot S500

- S100 / Digital Ixus
- S110 / Digital Ixus V
- S200 / Digital Ixus V2
- S230 / Digital Ixus V3
- S330 / Digital Ixus 330
- S400 / Digital Ixus 400
- S410 / Digital Ixus 430
- S450 / Digital Ixus 55
- S500 / Digital Ixus 500
- S550 / Digital Ixus 750

- SD20 / Digital Ixus i5
- SD30 / Digital Ixus i Zoom
- SD100 / Digital Ixus ii
- SD110 / Digital Ixus iis
- SD200 / Digital Ixus 30
- SD300 / Digital Ixus 40
- SD400 / Digital Ixus 50
- SD450 / Digital Ixus 55
- SD500 / Digital Ixus 700
- SD550 / Digital Ixus 750
- SD600 / Digital Ixus 60
- SD630 / Digital Ixus 65
- SD700 / Digital Ixus 800
- SD800 / Digital Ixus 850
- SD900 / Digital Ixus 900


Instructions

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

- Bulgarian guide
- Estonian guide

on Jan 03, 2010 | Cameras

1 Answer

My ixus 860is makes a ratchet sound as the lens extends and does not focus on zoom.


lens unit is jammed you need to replace it or you can open up blow up with air and try if work then good

Aug 12, 2010 | Canon Cameras

1 Answer

Broken LCD


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Mar 19, 2010 | Canon IXUS 860 IS Digital Camera

1 Answer

Flash not functionning after lens exchange


Did you replace the lens yourself? If so, no firmware update is going to solve your problem. Besides, there are no firmware updates for your camera.

Feb 22, 2010 | Canon PowerShot SD870 IS Digital Camera

1 Answer

HOW TO RESET SETTINGS OF CAMERA IXUS 860IS


1. Press Menu button.
2. Scroll left/right to the 'tools' tab.
3. Scroll down to 'Reset all...'
4. Press the Func/Set button.
5. Scroll left/right to highlight 'OK'.
6. Press the Func/Set button.

This does not reset date/time, language setting, or video system (NTSC/PAL) options.

Feb 10, 2010 | Canon IXUS 860 IS Digital Camera

1 Answer

My lens for my ixus 750 is stuck open. when


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.

Nov 09, 2009 | Canon PowerShot SD550 / IXUS 750 Digital...

2 Answers

Lens will not go out


the lens is damaged.you want to change it.

Aug 26, 2009 | Canon PowerShot SD850 IS / IXUS 950 IS...

2 Answers

E18 on canon sd450


the gears might be damaged already for the lens that why its not moving anymore, you may need to contact the manufacturer for service center referral

Jul 25, 2009 | Canon IXUS V2 Digital Camera

1 Answer

Card is locked of CANON IXUS 960IS


There is a little slide switch on the side of the SD card that will lock it.  It could be that it got bumped the last time it was inserted, or the memory card could be defective.  I saw this happen with a SanDisk card that hadn't been removed from the camera.  Removing the card and sliding the lock switch back and forth, then re-inserting finally solved the problem.  It was a bit disconcerting when it happened.  I would recommend that you get a replacement memory card to use if it starts to happen repeatedly.

Apr 25, 2009 | Canon IXUS 860 IS Digital Camera

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