Question about Phonic Helix18fw 18 Channel Mixer with Firewire

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Phonic mixer not connecting to my PC

Got the new phonic helix 18 universal but unable to connect it to my pc. Here is me setup
PC: Dell optiplex 330, intel core 3.2ghz, 1GB Ram, 160GB HD Firewire card: ADS Pyro 64 R2 PCI card
Downloaded drivers from phonic website: Version 4.1.8 and 2.44 for firewire and 4.1.8 for USB but none of them has recognized the mixer so far! Tried with the firewire/usb switch at the back both at right and wrong positions, still did not work. Switched the PC on and off, did the same to the mixer still nothing. Any ideas?

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Posted on Jul 14, 2009

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SOURCE: pc not recognizing phonic helix 18 universal mixer

I have a Yamaha AW1600 and I had to go into my firewall settings and add it to my exceptions to allow the program access to my computer through the firewall. This may help. Thanks!

Posted on Jun 02, 2009

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Operations manual


Here is a link to your manual, hope it helps.
http://www.phonic.com/en/helix-board-18-firewire-mkii.html

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I get a distorted sound from my speakers throug a Phonic Helix Board. It is connected on a PC through Fire Wire. The distortion is also there while using microphones or other inputs (CD-players etc.). It...


Hallo landgenoot ;)

It seems it is a power supply problem; distorted sound, no meters, solo buttons not working, headphones low level and distorted. One of the power supply voltages might be too low or even missing. The Helix series mixers use mainly 4 supply voltages: + 15 V and - 15 V for the analog part (audio), + 5 V for the DSP and logic and +48 V only for the phantom power. If for example the + or - 15 V is too low, clipping of the positive or negative parts of the waveform (dependng on which voltage is too low) will occur. If possible, first measure the voltages coming out of the power supply. You could use a metal part of a jack as ground reference.
For the FireWire board an extra voltage supplied by the switched PSU is used. It is specified as +12,2 V, but I measured 14 V. This voltage is lowered to + 5 V by a resistor on the FW board and a 7805 regulator. (Not very efficient!) But as far as I can see, the FW voltage is not the problem here. I have some service documentation of the Helix series mixers (12, 17 and 24, so if you need more you can conatct me: frankdevries [at] versatel.nl.

Groeten, Frank.

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I have a Phonic Helix Board 24 firewire MK2 When i open it all the peak led stays open I think the power suply is busted I need an expert


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You need to find a competent electronics repair person.

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I have a Phonic Helix Board 18 Firewire MKII. It is not picking up any signal from my computer. I have tried having a DI'd bass straight into it and it works fine. My PC recognises that the devise is...


It may be your old computer was running XP operating system and your new one Win7... There is a lot of incompatibility with different operating systems. You can try searching for a compatibile driver. If you cannot find one, the best thing might be to back-step to your old compatible OS and driver.

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You don't specify which model Phonic mixer in question.
Is it a powered mixer ? And are you plugging your speakers into the speaker outputs ? If it's not a powered mixer and you're plugging speakers into the Line Outputs, you're not using a power amplifier between the line outputs and your speakers - this won't work.
If it is a powered mixer and you are plugging speakers into the speaker output connectors and still getting little or no sound, check your speaker cables and the speakers themselves by plugging them into known good amps.

Jul 03, 2009 | Phonic Helix18fw 18 Channel Mixer with...

1 Answer

Pc not recognizing phonic helix 18 universal mixer


I have a Yamaha AW1600 and I had to go into my firewall settings and add it to my exceptions to allow the program access to my computer through the firewall. This may help. Thanks!

May 30, 2009 | Phonic Helix18fw 18 Channel Mixer with...

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