Question about Microsoft Wireless Laser Desktop 6000 Keyboard/Mouse

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I just got the Microsoft wireless laser desktop for Mac with high definition laser mouse. I put in the new batteries, installed everything but the mouse will not work. I've noticed the laser on the mouse does not light up. According to my computer everything is working and ready to go. Do I have a defective mouse and if so, what do I do? The mouse is a Microsoft Wireless Laser Mouse 6000, model #1052. Thanks for your help...I am anxious to use this set!

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  • rlelis23 Jul 14, 2009

    Thanks for your help. My feeling all along was that I had a defective mouse and you confirmed my thinking.

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According to the product compatibility specifications, the mouse you purchased, is, indeed compatible with Mac OS X v10.2-10.4 (excluding Mac OS X v10.0-10.1). Now, if you have a newer MacBook, you may be running Leopard and that is not included in included in what they say is compatible, nor is it excluded as they mention earlier versions of Mac OS X will no work. My thinking is that your mouse should probably work Leopard. After all, there is an Intel processor in your computer, and Microsoft in the past, has had a symbiotic relationship with Intel.

Even if it was incompatible, it should definitely turn on - even if it wasn't going to work properly. Compatibility isn't a factor that should affect whether it turns on or not.

It is my overall assumption that your mouse is bad. You may have just picked up a defective product by a fluke. It happens! I would exchange the mouse as soon as I had the opportunity. If it were me, I'd take my computer in the store, that is, unless you purchased it online - and try the mouse right in the store to see if it works. If it doesn't work, get your refund and move on to another brand.

I would suggest seeing what Logitech has to offer or perhaps, MacAlly. Good luck!!

Posted on Jul 14, 2009

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