Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Scan suddenly stopped working. Asks if the software is installed. The printer works..

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How do I fix this: Printing works but suddenly Scan function doesn't work?


I am a Brother employee working for the software technical support department.

We have a solution for your scanning issue posted on our solution site.

Description of Problem 100000024547
I am unable to scan in Windows 7 using the Wireless Network connection. What can I do?

Brother Software Technical Support
http://www.brother-usa.com

Jun 29, 2014 | Brother MFC7860DW AllInOne Laser Printer

1 Answer

Hi all, My hard disk suddenly stop working, when


Try going to the control panel and then the install new hardware. When it asks for you to search for driver don't let the system look for a driver. Go to manual setup(or install from a list). If that doesn't work, then go to the seagate website to see if they have a driver for your version of windows. If seagate has the driver, then download it, go to install hardware, run the wizard, and when it asks for you to install from a disk that came with the device, click that option and the go to the directory where you downloaded the driver and load the driver.

Dec 19, 2010 | Seagate FreeAgent Go 320 GB USB 20 Hard...

1 Answer

I have recently purchased a MacBook Pro, replacing my P.C. I can print but can't scan and send documents. I like my MP600 and would like to be able to use it in this way. I have the computer connected...


Hi
Did you install the Canon Software onto the Macbook?
Try this
Open your applications folder and locate an app called "Image Capture"
Open it. It may say that there is no image capture device connected, but it gives you a browse button. Click on it and wait a moment (make sure that the printer is powered up first of course). With a bit of luck you should suddenly see your printer listed. Give it a click and do OK or whatever it asks and then the scanning softare should start up. It will give you the c hoice of what to do with the scan in the 'scan to' box.
Post back if it works. (it generally does.)

Aug 09, 2010 | Canon PIXMA MP600 all-In-One InkJet...

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I have problems scanning pictures.


Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud


Jan 03, 2009 | Canon PIXMA MP210 Photo All-In-One Printer

1 Answer

I am installing a new printer on a IMAC, but it won't install completely. The printer is a HP Photosmart C4200 All-in-one series.It will copy, print, but will not scan.


Normal 0 Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Jan 02, 2009 | Office Equipment & Supplies

1 Answer

My HP 1610 printer works, the copier works but when I try to scan it says "No scan options" need to install or run device software. Don't have the disk we had a flood 9/14/08 and everything lost in the...


Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came withthe printer. When the software program asks you to connect theprinter to the USB port, do so and it should again work properly.
Hope this helps. Bud


Dec 31, 2008 | HP PSC 1610 All-In-One InkJet Printer

3 Answers

HP photosmart C4385 scanning problem


Ok - the reason this error pops up is because there is a software issue going on. If the software is correctly installed you will see options for where the scan will go in the computer.
Having said that there are several things that can cause a problem between the printer and the software;
1) You are connecting the printer by USB to router - you may print but will never be able to scan as this is not a networkable printer. Connect it directly to your computer and recomplete the setup portion to configure the scanner.
2) You have not finished the setup. At the end of the installer you can setup the scanner but if you skipped this step you will have to redo it in order for it to connect. Click on the device manager in your dock and then next to information and settings there will be a little wheel. Click on the wheel and go to setup assistant. Complete the assistant and try to scan.
3) The printer is not grabbing the new software options - leave the printer turned on but unplug the power cord and wait for 30 seconds. Plug printer back in - when you do this it should initialize and will look to the mac for changes and the options should load.
4) Software missing - You MUST have the software for the printer installed for scanning function. Adobe and other programs cannot replace it - it has to be installed.
5) Software is corrupted. Uninstall the software (uninstaller is under applications in the HP folder) and then download (www.hp.com) and install the most recent full feature software and drivers for your operating system.
6) If all these steps fail you may have an issue with your computer and it's TWAIN drivers.

Dec 17, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

C6180 stopped scanning after installing leopard


Unplug the printer from the computer, uninstall the printer software, and download the latest software and drivers from the HP website.

Leave the printer unplugged from the computer while you reinstall the software. When the installation program asks you to plug in the printer, do so.

One the software has completed installation, reattempt the scanning function.

Jul 24, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP Photosmart 2575 scanner / copier


The most common causes of this issue are 1: you do not have the software installed on your computer (or you need an updated version form the HP web-site) and/or 2: you are connecting to the printer over a network and your firewall is stopping the printer from accessing the HP software on your computer. A little more info would be helpful in diagnosing the problem; What Operating System is your computer running? Is your computer connected to the printer via USB or over a network? Do you have the latest HP software installed? Do you have more than one printer, scanner or all in one device connected to your computer? Has the printer always had this problem or has it worked before?

Aug 16, 2007 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

Scanner component stopped communicating


well, reinstall the software and see if it will work.

Aug 13, 2007 | HP PSC 1350 All-In-One Thermal Printer

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