Question about Western Digital 500GB My Book World Edition 500 GB Hard Drive

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WD external Hard drive

I plug in my WD external drive and it tells me it cant access the file because of an I/O Device error...I have XP

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  • 18 Answers

Sounds like a conflict to me.
controll panel / system / hardware tab / device manager. then find the device and right click / properties.

Posted on Jul 14, 2009

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Why can't I access any of the files on my WD Elements external hard drive?


If you have not reinstalled a new OS the drive should be seen after starting your unit.

Disconnect the USB drive and reboot your unit.

After the unit comes up, plug in the drive.

If the drive is new to the system, it will locate and load drivers.

Afterwards it should give the opium to view files.
It should also be seen in your device manager, under disk drive.

You should be able to go to prosperity's and see sharing opium's ect. ( Security ) Try to make your changes here

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I saw the message while copying even a single file from my external USB HD i-e "the request cannot be performed because of device I/O" and "digital delyed right failed" simultaneously...


Is the error occurring when reading "from" the W.D. drive,
or is the error occurring when writing "to" your internal drive?

> digital delyed right failed

Is that the exact spelling of the error-message?

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How can I install the driver for My Passport WD External HDD 500GB online?


It is a "plug-and-play" device, and Windows XP/Vista/7 are "plug-and-play-aware" systems.
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Are you getting any error-messages?
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What is not happening?

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Unable to access files


To access the files off the hard drive another way - remove the hard drive from the case and connect it to an USB hard drive adapter and then plug it into a working computer's USB port. If the computer see the hard drive as an external hard drive/storage device and you can open the folders and files then backup your data. This also indicated the hard drive is OK and the Western Digital case/electronics is faulty.
To use this as an external USB hard drive, put the hard drive in an USB adapter case.

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My WD External Hard Drive Went From F To g aND i cANT aCCESS mY mUSIC i hAD bACKED uP, tHERE aRE sTILL fOLDERS oF tHE aRTISTS bUT nO fILES iNSIDE


Open "My Computer".
If you have some other USB device (camera?) connected as the 'F:' drive, then the WD drive, when connected, will become the next-available letter, namely 'G:'.

Run a 'Check-Disk' against the WD drive, to check the integrity of the file-system.

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1 Answer

My computer recognizes the WD but i cant view my files


Sounds like to me you already did the troubleshooting. If you cannot get the drive to function properly on another computer and it has the same symptoms, then logic would say that it is your drive. Note to also use a different cable to make sure it isn't the cable. I would try it on at least two more computers to make sure, hopefully with at least XP and Vista.

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I have a Western External Hard Drive 320 and when I plug it in the computer will recognize it and allow me to access my files but after a short while if I go to click on a file t open it the WD 320 will click off for a minute and then reappear in the auto run mode.

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3 Answers

Cannot open file due to I/O device error!!!


dont worry, you can recover files from WD external hard drive, you need to follow the correct steps, here's a perfect data recovery tutorial for you
Recover files from External Hard drive

The tutorial is very easy to follow as I followed it to get back my files.

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Windows Delayed write file error

Read this

http://support.microsoft.com/kb/330174

since your talking about the External drives, a lot of reasons makes this happen. if the resolution above link cant help you, then try this:

Make sure that update the driver of your PC hard drive. Usually, this errors appear if your moving from one hard drive brand to another ex: seagate to samsung etc....

updated hard drive driver resolve this.

Make sure the cables are alright. Or at least have the latest service pack. USB drivers causes issues as well. I updated mine and the problem did not crop up anymore. hope this would help.

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I cannot copy files


I used to get this problem until i updated my USB drivers. Or try a different USB port. I only have USB 1.1 and this device is 2.0. They should be inter-compatible but you know how these things are sometimes. Make sure the temp of the drive is reasonable too, I've not had heat problems with this one but i have with other external drives in the past.

Hope something I've said helps.

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