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POWER CORD I just purchased a Targus 70 w power notebook adapter. When I plug the power cord into the other half ( which has the square power box on it) the blue light comes on and goes off. It does not seem to be getting power to my laptop. Is this power cord defective? Should the blue light stay on?

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Most notebook adapters i've seen have the light stay on as long as it's supplying power to the notebook. so your p/s maybe defective - my guess is that something's tripping it - are you sure the p/s is suitable for your particular notebook (based on voltage/current/power requirements)?

Posted on Nov 23, 2007

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Hi brendanram!

I am claudus_07 and i was a Dell - XPS Technical Support Specialist before so i will be glad to assist you with your concern.

As you said into your post, you tried plugging the AC Adapter to the power source without plugging the other end into the XPS laptop and the Green Light on the adapter is lit. But when you plug the jack on the laptop, the Green light is out. As for my experience on your laptop, there could be a problem with the power supply or the motherboard of your XPS laptop. Because everytime you plug the adapter to the laptop, the green light is going out so it means that the laptop or the adapter is grounded.

Here's what you need you to:

Step 1: Call Dell XPS Technical Support 1-800-624-9896
Step 2: Tell them the issue and the things that youve done.
Step 3: At the end of the troubleshooting, i know that the Technician will either replace the Power Supply, Motherboard, or the Adapter. (if you have a friend that has a Adapter same as yours, you may try to use it just to isolate the issue the Technician will choose from the Power Supply or the motherboard)
Step 4: If the Technician replaces the power supply and the issue still persists, call technical support again and ask them to replace the motherboard, no need to repeat the troubleshooting steps anymore just tell them that youre already done with it. (Dont ask for a system exchange, because i know that they will not give what you want.)

I know it will work. Be Positive!
Your good rating will be very much appreciated.

Good luck and thank you!

- claudus_07™

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