Question about HP Photosmart A310 InkJet Printer

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Paper is jammed right inside my Photosmart A310 (not under warranty.) Cannot get into it at all. Have taken off 4 star-key screws from the bottom but can find no way to take anything apart. Got the paper-jam email from HP but not helping. It says: ' Step three: Clear the jam from the back of the printer 1.Remove the paper from the input tray. 2.Then gently pull down the input tray to open it fully to a horizontal position. 3.Gently pull the jammed paper to remove it from the back of the printer.' BUT you cannot 'pull down the input tray to open it fully to a horizontal position', I am sure it would break, it simply will not move more than a quarter of the way.

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  • Quentin Feduchin
    Quentin Feduchin Jul 14, 2009

    BUT having taken out those four screws I CANNOT take it apart, indeed I do not at all think I'm doing things the right way. If I could actually take apart the mahine I could solve the problem but I cannot! I have to say at this stage I'm completely stumped.
    Guess I will try the manila folder idea but I don't hold out strong hope - but I will try it.


  • Quentin Feduchin
    Quentin Feduchin Jul 16, 2009

    Regretfully there is simply no way one can pass through a part of a manila folder because the way is mechanically blocked by the printer. The printer automatically blocks any further card from passing through because it is registering a fault and will not remove the obstructing lever or whatever until the fault is cleared. Obviously I have also tried with the printer off and with the printer entirely disconnected from both battery and power, but it makes no difference.I am sorry but since HP's own instructions cannot help ('gently pull down the input tray to open it fully to a horizontal position'), and since it is apparently impossible to get hold of any schematic of the printer to enable me to take it apart, then obviously I should pull the plug. The damned thing is only worth about $10 on eBay ($200 originally) so we really shouldn't waste any more time on it.
    Thanks anyway.

  • Quentin Feduchin
    Quentin Feduchin Jul 16, 2009

    He tried to give a solution, but I don't think he has worked on this actual printer so couldn't be specific. What I was looking for was some instruction of how to get INTO the printer, but no luck.

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  • 2,777 Answers

Hello there, sorry to hear about your problem. I have cleared similar jams by taking a manilla folder, cutting it in half, and feeding it through the paper rollers until it pushed the paper out. Otherwise you will have to take it apart entirely. It sounds like you are doing everything correctly as far as taking it apart goes.

Give the manilla folder trick a try!

Hope this helps

Tim

Posted on Jul 14, 2009

  • Tim Grayson
    Tim Grayson Jul 14, 2009

    Good luck, I know it may sound weird but it has worked for me more times than I can count. I guess I would have to see the printer in person to figure out why it isnt coming apart. That will be very hard to help with remotely.

    So sorry about that, keep at it!

    Thanks
    Tim


  • Tim Grayson
    Tim Grayson Jul 16, 2009

    I think you are probably right, sorry about the rigmarole we went through! If there is anyway you could rate my answer 4 thumbs I would appreciate it.

    Thanks!

    Tim


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