Question about Lucent PARTNER18 Corded Phone

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Partner 18 - voice mail greeting

We have a partner 18 system- and somehow we have lost our greeting for the after hours phone answer- we now get the generic lucent greeting- which will forward you to the appropriate extension. The seperate extensions still have there custom greetings. When I tried to progeam the outgoing message I get the error message "no asa/dxd card"
Any ideas??

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Re: partner 18 - voice mail greeting

Hi Smr. I ran into the same problem. I found out that ASA means auto answer. My phone guy said its rarely used anymore becuase autoattendant does so much more. you get the message when you enable (or in my case) access anything that needs the card. I did it by accident by hitting intercom 891.

I found a thread that suggested a system reset that worked ... and (I confirmed ion page 4-55 of my manual) it doesn't erase any settings ...but it does disconnect any calles in progress.

In case you don't have the manual here's the procedure (which I just did minutes ago)

hit "feature", "00" , then "#728"

Sit tight about 10 seconds and all should go back to normal.
email me if you have uestions or need a copy of the manual.

Posted on Dec 27, 2007

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How do I change the voice mail greeting on my Avaya Partner 18 ?

I'm kinda new here, but why doesn't anybody say WHAT SYSTEM THEY HAVE????? It's kind of like saying I got a GM car. Uh..... Corvette or is it a Lumina?

ANYWAY, I'm presuming a Partner.

You better hope the previous guys left you the password.

Go to a station, dial 777 to get to the VM.
99# should prompt you for the password. Try 1234 or 1111.
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Which voicemail do you have?

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which do you have?

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THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV


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Which voicemail do you have?

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You are talking the auto attendant that picks up when someone calls in to the system and no one answers?

Which model voicemail is it. It will TELL you when you dial in to check your voicemail, ...."Welcome to Partner messaging" or welcome to partner mail" or "welcome to Partner voice messaging"

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