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I have a dell desktop, when I first plug it to the outlet, it turns on, everything turns on but I can even turn it back off, because its not connected to the monitor, the monitor says its on power safe mode, and when I click on any key on the keyboard or click the mouse nothing happens. Cant turn the computer back off through the power, I have to unplug it from the outlet again if I dont unplug it it will continue running nothing happens, i can hear the fan though

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  • renefatu Jul 14, 2009

    the video cable u mean the one that connects it to the monitor



  • renefatu Jul 14, 2009

    I did that, now the computer can turn off but its not connected to the monitor still yet

  • renefatu Jul 14, 2009

    I just unplugged everything, turned off the computer from the power then plugged it back on but it still wont connect to the monitor

  • renefatu Jul 14, 2009

    Yes, when I click on the monitor it says, in power save mode, click on any key on the keyboard or the mouse but when I do that nothing happens

  • renefatu Jul 14, 2009

    so does this mean I have to take it to a specialist or is it alot cheaper to buy another machine

  • renefatu Jul 14, 2009

    Great help wished it was a lot more faster because after I post a question I have to wait for a while to get an answer but help was very helpful

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  • Master
  • 2,777 Answers

Wait, did I just answer your question on another post? If so then you weren't as detailed last time. It sounds like you either have a power switch issue or a power supply problem. Go ahead and plug it in, if it automatically turns on then hold down the power switch for 10 seconds. This will force it to turn off. At this point unplug everything but keyboard, mouse, power cable, and video cable. Turn it on using the power switch and see if you can get into windows.

If you never get anything on the display at this point and only have those things connected you have hardware failure and will need to get it checked out by a local technician (or by Dell if still under warranty).

Thanks

Tim

Posted on Jul 14, 2009

  • 1 more comment 
  • Tim Grayson
    Tim Grayson Jul 14, 2009

    Yes that is the video cable, the one that attaches to the monitor.

    Thanks


  • Tim Grayson
    Tim Grayson Jul 14, 2009

    Now when you say that it's not connected to the monitor, you mean to say that it's physically connected to the monitor but you are getting no video display on the screen right? The screen just stays off / black? If so then you have confirmed you have a hardware issue, something has failed inside the computer.




  • Tim Grayson
    Tim Grayson Jul 14, 2009

    I would take it to a local computer shop, they can tell you what it is for probably less than $30 - 40 (just don't go to Best Buy.... it will be super expensive there).

    They can tell you if it's something simple to fix, it could be anything from a $20 part all the way up to a bad motherboard and ram for a couple hundred $$$. If this machine is quite a few years old you probably are better just taking that money and grabbing a new tower, you can still use your old monitor, keyboard and mouse of course.

    So it's up to you, if the machine is newer than 2 years old, probably worth getting it at least checked out by a local mom and pop style computer shop, they are always less expensive. If its more than 2 years old, probably just ought to replace it and donate the tower to good will. At least you will get a tax write off from that.


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