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I have access to the internet but something is blocking me from downloading the viewer for go to my pc. I am getting an error. I think it has something to do with my norton 360

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  • jeanettemj9 Jul 14, 2009

    Thank you so much for getting back to me!
    Unfortunately, I have already tried turning off the Norton and the windows firewall and that doesn't work.

    Any other suggestions? My head is spinning from trying to become a computer pro in a few hours :)

  • jeanettemj9 Jul 14, 2009

    I get error 12029 - sending request to server - failed to download file. I always use gotomypc and I'm not sure why it's not working. But my computer sense (yeah right!) tells me it has something to do with Norton even though I disabled the firewall

  • jeanettemj9 Jul 14, 2009

    I get error 12029 - sending request to server - failed to download file. I always use gotomypc and I'm not sure why it's not working. But my computer sense (yeah right!) tells me it has something to do with Norton even though I disabled the firewall

  • jeanettemj9 Jul 14, 2009

    I get error 12029 - sending request to server - failed to download file. I always use gotomypc and I'm not sure why it's not working. But my computer sense (yeah right!) tells me it has something to do with Norton even though I disabled the firewall

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The first thing I would do, and of course make sure that you are downloading go to my pc from a trusted source, is temporarily disable Norton 360. Also it may help to go the control panel and disable the windows firewall if active. Hopefully this helps, and don't forget to turn Norton back on!

Posted on Jul 14, 2009

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Posted on Jan 02, 2017

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