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I replace my new HP ofice jet printer J4680c with a new 901xl cartrdges and it does not print well. I get blank line on pages that I printed. This did not happen on the cartrdges that came with the original printer. HELP??? FRANK

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  • Run the cleaning test from either the Officejet Manager or the Print Driver Properties.
    1. From the manager click SETTINGS then select SETTINGS AND MAINTENANCE. Select the MAINTENANCE tab then select the CLEAN PRINT CARTRIDGE button.
    2. To clean the cartridges from the Print Driver Properties select PRINTERS from SETTINGS on the START menu. Select the Officejet Print Driver with the right mouse button. Choose PROPERTIES then select the SERVICES tab. Select the CLEAN PRINT CARTRIDGES button.
  • Gently clean the contacts with a soft dry kim-wipe or tissue that does NOT contain aloe or perfumes.
    I replace my new HP - f3bde9f.jpg

    1. Open the access door and remove the print cartridges from the carriage. Do not leave the cartridges outside of the Officejet for longer than 10 minutes or this condition may worsen.
    2. Take one of the cartridges and find the contacts. The contacts are located on the opposite side of the main label. Each contact is very small and shaped like a rounded square. There are 52 contacts on both the color and the black cartridge.
    3. Lightly wipe over the contacts starting in the center and wiping past the edge of the printed circuit.
    4. Clean the contacts inside the carriage (the cartridge holder). There are 52 corresponding contacts that sit down inside the carriage. Gently wipe these with the same tissue.
    5. Replace the cartridges and perform a printout to see if an improvement or fix occurs.
  • If all the steps above are followed the cartridge probably needs to be replaced. Try to recover the cartridge by gently cleaning the nozzle plate (see figure 2). Gently moisten a kim-wipe or aloe/perfume free tissue. Place the damp tissue on the very bottom of the ink cartridge over the nozzle plate (the shiny rectangle). Do NOT touch the nozzle plate with anything other than the damp tissue. Try not to wipe or press against the nozzle plate, as this will probably make it worse.

    if both the above steps doesnt help...... the new cartridge u ve received is faulty.... call hp and have them replace it......
    thank you for using Fixya..have a nice day
  • Posted on Jul 14, 2009

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