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Sony SLV-D360P won't function. We inserted a pre-recorded VHS tape. Immediately the SLV-D360P appeared to be ''frozen.'' It is on, but neither the unit's front panel controls nor the remote unit controls will function. The unit will not play, will not turn off, will not eject. The display usually shows ''DVD'' and ''ON.'' At times, it shows ''AUTO'' or ''OPEN.'' The display tends to blink very erratically and intermittently. Per the user's guide, I unplugged the unit for more than 12 hours, in case there was condensation in the unit. When turned back on, the unit behaves exactly as it did before being unplugged for 12+ hours. If no one can tell me how to make the unit function normally, can someone at least tell me how to get the VHS tape out of the machine. It is on loan from a local library, and must be returned -- or paid for. Thank you.

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  • 3 more comments 
  • GeoHawk Jul 14, 2009

    Hello, Benjamin. And thank you for your very direct, clear response.

    I will unplug the unit, remove the cover, and try to remove the tape,
    as you've directed. Then I will get back to you.

    Any opinions as to the best brand(s) to replace it with?

  • GeoHawk Jul 14, 2009


    Thank you! I was able to get the tape out.

    Thank you also for your suggestion about a
    DVD/VCR combo. At this point, I am not sure
    what we'll do. We have a Panasonic DVD player.
    Perhaps we'll try to find a VCR-only player (we
    have no use for VCR recording.

    I have tried to find a way to give you four
    thumbs up -- but can't figure it out.

    In any case, I greatly appreciate your giving
    me the helpful information, and would give you
    a highly positive recommendation if I knew how.

  • GeoHawk Jul 14, 2009

    On the top left, I see "Solution #1". If I move to the right on
    that same line, I see "Asker's Rating" and four thumbs-up
    symbols that are grayed out. I have tried repeatedly to
    left-click on the words and the symbols, in order to post
    my rating. Nothing happens.


  • GeoHawk Jul 14, 2009

    I emailed support about it.

    Thank you again, and best wishes.

  • GeoHawk Jul 14, 2009

    If I could figure out how to do it,
    I would rate Benjamin's help at



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Sounds like the main circuit board has gone bad. Probably not worth fixing, better to just get a new one. To get the tape out, you will find screws on the sides, back, and/or bottom (phillip heads). Take those out, and the outer top cover will come off and then you should see the tape (make sure it is unplugged during this process). You should be able to manually push the tape back out. If the tape film is wound out, carefully, move the levers and mechanisms that have it being held out, they should move back towards the tape and it should move out. If you have any trouble with this, please post some pictures with the cover off and I can direct you specifically where needed.


Posted on Jul 14, 2009

  • 1 more comment 
  • Benjamin Patri
    Benjamin Patri Jul 14, 2009

    If you are looking for a VCR/DVD player then try the one at this link

    If you are looking for a DVD player/recorder only, let me know

  • Benjamin Patri
    Benjamin Patri Jul 14, 2009

    You should be able to rate my solution at the top of my answer, possibly you can see some "thumb ups"

    Not quite sure what it looks like on your end.

  • Benjamin Patri
    Benjamin Patri Jul 14, 2009

    How about at the very bottom of my solution is there anything asking if this was helpful? That would be it otherwise. If you still can't find it, don't worry about it unless you are really concerned, you can always email Fixya support at and they can either rate it or let you know the problem. Have a good night



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1 Answer


Looks like a great brand with good features for the price.
  1. Connect Video & Audio Cables to a video signal source
  2. Connect Power Cable
  3. Turn on VCR.
  4. Insert a blank tape in the VCR.
  5. Note - A Broken Tab on the back of tape will prevent recording. This is called Write Protection.
  6. Cover the tab hole if you want to record over old video.
  7. Press RECORD on the VCR remote control.
  8. After a minute, press Stop, then PLAY to see recording.
  9. Cheers

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Two things to check here. Lets verify the basic functioning of the unit. Have you tried playing back a pre-recorded tape? If so, please post the results here. I suspect that a pre-recorded tape will fail as well. If so, I'll post instructions on how to resolve the problem.

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