The bbq burns to hot at any setting - Grilling

Can this grill be also used on propane? If so you might be running it too hot on natural gas, check to see if the control knobs have two different set of markings.

That is a fire hazard, do not use it, it will start a fire and possibly kill you.

Try cleaning all the burners they may be block and all the orfices.

It sounds like the air mix is wrong needs adjusting too much air to burn

You want to know how to char broil hamburgers right? Here is what you do! Start your BBQ 5 to 10 minutes before you put your burgers on (for gas BBQ) and let the metal racks heat up. Keep the top closed to let the heat go through the unit.

If your using a charcoal bbq wait until your coils are white hot and the racks are as hot as you can get them.

Don't buy the hamburger meat that has the smaller amount of fat in it. Get the stuff that has 15 to 20% fat in it. The juice in the fat will help cook the meat and taste better in a burger.

Put your rack on the lowest place as close to your fire/coals as possible.

When the bbq is hot Take your patties and plut them on the rack. If its hot enough you should hear a sizzle sound. DO NOT TURN THE MEAT. Let it sit on the grill and every few minutes take your spatula and press the meat flat on the grill to release more juices and get more attention from the flame or coals. This is what makes the black grill lines on the meat.

You only flip a grilled burger one time after putting it on the bbq. It should cook at least ten minutes or more on one side. If you turn the meat and there are no marks on it then you didn't wait long enough.

first check bottle has gas / see if burners are blocked or orfice clean them out if not check reg on bottle is working

there is a larger groove in the rear of the burner to make it hotter in the back for searing. This is by design.

Try lighting it with a bbq lighter. If no gas, then replace the valve. If it lights, replace the igniter. Hope this helps!

You did not post the make and model but you cannot use a natural gas appliance on a propane system. The orifice jets are not the same size and you could be letting too much propane into the burners.

if you want good constant hot fire change charcoal i switched from briqutes to lump or what they call natural charcoal i use royal oak but best choice also markets it. thing is they add starch to briqutes to make them stick together and burn longer thus reducing constant heat the natural lump charcoal work great for good hot fire ill assume your grilling steaks works great on them hope this solves problem