Question about Microsoft Xbox 360 Console

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I need the phone number

My Xbox 360 wont show up on the screen and i want to ship it to Microsoft. But I dont know what the phone number is.

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  • Toll free: (800) 4MY-XBOX
  • Direct dial: (425) 635-7180

    9am to 1am Eastern Time.

Posted on Jul 14, 2009


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My xbox has a red light and i dont have a *******

When did you buy your 360??there is a warranty on it for three years that microsoft will cover the shipping and repairs.

If not there are some easy fixes out there but do not open it until you know there is no warranty. Let me know in the comments and I will get you the stuff to fix the red lights.

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Flasing red light xbox360

get the number for microsoft and get a free refund thats what i did

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There is nothing you can do to avoid this, unfortunately it is just a known problem with the xbox 360. I have gone through 6 xbox 360s myself, I have friends who have gone through more.

It is still probably under warranty, give microsoft a call at:

(800) 4MY-XBOX

Jun 25, 2009 | Microsoft Xbox 360 Console

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My xbox 360 shows 3 red flashing lights and wont plat anything

What u do is call up ms and tell them about ur problem they will ship u a box and u will put ur xbox 360 in it and ship it back if it is the red rings they will fix it free or give u a new one thats what they did to me hope this helps.

Feb 24, 2009 | Microsoft Xbox 360 Console

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My xbox 360 wont read the disc and makes a whining sound- sayss open tray to all discs and DVD's this problem started about four days ago

Please rate my help I get sick of people not doing it..

It seems that your xbox is going to need repairs
Call 1-800-4my-xbox
This is the number for Microsoft Customer Service
Tell them your issue, repair and shipping are going to be free
Only thing you got to do is buy box and have UPS pack the box and ship it out
But i'll say nothing more because they will tell you all this and give you much more needed information like tracking codes...

Hope this helps.

Nov 29, 2008 | Microsoft Xbox 360 Console

1 Answer


hey man i understand your problum the reason why your xbox wont show up on both of your tvs is because 1. your tvs are no good or dont have the right connection to play your xbox on the hd tvs

Nov 03, 2008 | Microsoft Xbox 360 Console

2 Answers


Step1 Go through several different runs to make sure that your Xbox 360 is really broken. For example, if you’re getting an error message when you put in a disc, try a different one. The problem can sometimes be the game you’re playing and not the console. Step2 xbox360sn_thumb.jpg Look here for the Xbox 360 serial number. Gather your serial number. Before calling Microsoft, make sure that you write down the serial number of your console. This is found on the back of the system. Step3 Contact Microsoft. Although you can contact Microsoft through email, they will only take care of repairing an Xbox 360 over the phone. Call (800) 4MY-XBOX and describe the problem to the technician. Step4 Receive shipping box from Microsoft. After you talk to a Microsoft customer service representative, they will ship a box to you. This box is used when you send your system back to them for repair. They provide postage and tape for sealing the box so that you don’t have to pay for anything. Step5 Prepare Xbox 360 for shipment. With the shipment box, you’ll also get instructions for sending your system. The most important thing to do is remove any accessories. Be sure to keep hard drives, games, cords,controllers, and personalized faceplates. Step6 Ship Xbox 360. Once you have your console boxed up, you’ll need to bring it to UPS. Although Microsoft pays for the shipping of your defective Xbox 360, you still need to get it to the shipping company. Luckily, it’s relatively easy to find UPS stores in most cities. Step7 Watch the status of your shipment on the service website that Microsoft provides. Log on to to see how the repair process is going. You should typically receive your fixed Xbox 360 in a few weeks. The whole process should take about a month.

I think next time you should call Microsoft and know what you are trying to do.

Jun 22, 2008 | Microsoft Xbox 360 Console

1 Answer

Wont read disks,, goes to white screen with all the foreign text.

It shouldnt be your harddrive, it should be more of an issue dealing with the cd drive. Do some research on google; look up your issue. If you have confirmed the problem, or are still confused, call Microsoft.( 1-800-4MY-XBOX)
They will prompt you on the problem, may be able to find a solution over the phone, but if they dont, you can send your 360 to them. If your console is still under warranty, than everything will be free.(including shipping) If you arent under warranty, you can do some research to see who can fix the problem for cheaper, but I would reccomend and trust microsoft the most since they are the manufacterer. (If they dont fix it they take it again and also give you 1 month free of xbox live).

Apr 01, 2008 | Microsoft Xbox 360 Console

2 Answers

Xbox 360

if it is 3 red lights you need to call 1-800-4myxbox they will try to fix your problem if it doesnt they will ship you a box that you put your 360 in and ship it to them no charge. They will send a new one or repair your old and send it back. if it is just 2 red lights then your xbox has overheated and you need to let it rest. You should call the number i provieded and explain it to them they are microsoft's experts and will assist you as needed.

Dec 23, 2007 | Microsoft Xbox 360 Console

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