Question about Motorola Mobility Moto Q

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Phone won't make or receive calls or text messages

I recently bought this Moto Q. When I first switched my handset over it was working fine. Then I plugged it in overnight and the next day it was no longer making or accepting calls or text messages. I've reset it all ways. I've made sure that it says "Phone on"...there is a signal. The internet, MSN, email, sync and Bluetooth work well. I read somewhere that the old software might have given priority to data rather than phone so that if data is being used you won't get calls. I went to the Motorola website to download the latest software and it tells me that I have it.
When I make a call it says "Dialing..." and about a minute later times out with a phone error saying "The operation failed."
Any help would be greatly appreciated.

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  • sam1983 Jan 29, 2008

    exactly as described. called verizon, they told me to do the over the air programming. did that. it didnt solve anything. my old motorola phone did the same thing.



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Maybe it isnt programed correctly. U can call your sp to reprogram the device or take it to the store u bought it at and get them to reprogram it.

Posted on Nov 24, 2007


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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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