Question about Brother MFC 240C All-In-One InkJet Printer

1 Answer

Faxing problem Can receive but not send faxes. How do I resolve this problem?

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

1) Plug a single line wired (not cordless) phone in to the exact same phone jack as the fax machine and dial one of the fax numbers you are trying to dial out to using the exact same digits. Does the call complete Y/N? do you hear a fax tone Y/N?
>>>>If either answer is "No" you have an invalid phone number. If both answers are "Yes" proceed to step 2.

2) When you off hook do you hear a "stutter" dial tone? Y/N?
>>>>>"Yes" This is your phone company telling you that you have unlistened voicemail messages in your mailbox. Dial in to your voice mail and clear your messages. "No" go to step 3.

3) 2 part question: Do you have call waiting and is your fax machine trying to disable call waiting when dialing out?
>>>>>In many areas *70 (star-seven-zero) will disable call waiting for a single phone call. If you try to disable call waiting when call waiting is not on the line, the call will not complete. This may come in to play in a speed dial situation.
+++Other things to consider+++
*Is outgoing long distance blocked on the line?
*Is outgoing regional intralata (same area code) long distance blocked?
*Is local calling blocked?
*Is a speed dial misprogrammed? Forgot to dial "1" Dialed "1" in error?
*Is there a wiring problem? >>>Try moving fax machine to a different phone jack.

There may be no magic answer for your problem, I hope one of these suggestions helps.

Posted on Dec 31, 2007

  • ericthek Jan 01, 2008

    I forgot to mention in step 2 that some fax machines and dial up modems don't like "Stutter dial tone"

    After clearing the stutter dial tone, try faxing again.



5 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Hp 6110 outgoing fax errors 421 and 441???

HP All-in-One and Fax Product Family - Resolving Three Digit Fax Communication Error Codes

Posted on Nov 02, 2007

  • 4 Answers

SOURCE: Faxes do not send or receive using Magic jack

if its ooficejet,then u shud use 2 prong cable,wire that is coming out from wall jack shoud be directly connected to the line port of the printer and if u are using a tam that shoud be connected to the ext port of the printer,and if this doesn't work,then 1 thing you can do,remove the tam from the phone,and in case if you cannot remove,turn off the tam and then try to send,you wud be able to,and use only two prong cable,and i beleive you are not using voip connection....

Posted on Aug 25, 2009

SOURCE: Can't send or receive faxes ADSL

If you want to use the FAX - use the dedicated line to the FAX Machine..

Hi check the following steps
Problems with sending and receiving FAX


Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.

Can try sending the Fax on Another Line

Try using a different telephone cord.

Posted on Jan 22, 2010

  • 1110 Answers

SOURCE: Black pages received when faxing to others

Your scanner array is bad. This is a light "bar" that lights up to scan your originals before they are sent out. You can test for this by making a copy with your machine. The same scanning function is used to make a copy as it is when you scan to send a fax. If you make a copy and it comes out black then your scanner is bad. This is especially true as when you say that the problem goes away for a short time after turning the machine off. This allows the circuit to cool and the solder connections to shrink and make contact. As the board heats up the metal contacts expand and "open up", causing the scanner to fail.
Not a cheap fix unfortunately.
Good Luck and Thank You for using Fixya.

Posted on Mar 16, 2010

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

We are having issues faxing to one particular number. We think our fax goes through, but spits out a Error 345*. Nothing is sent

fax machines talk to each other before sending data to ensure that the sender/receiver are on the same format and are compatible
for one particular number to be a problem indicates a fax number problem in setting the dialed number area code , dashes etc are all specific
ring the receiving department and ask to confirm that they are having trouble receiving faxes from your number as well

Dec 14, 2016 | HP Office Equipment & Supplies


Free Fax | Free Internet Faxing After setting up your fax you would want to test...

Free Fax | Free Internet Faxing

After setting up your fax you would want to test it of course.
Use free internet faxing to check if you can send and receive fax transmission.

Free Fax | Free Internet Faxing

on Feb 23, 2009 | Epson ACULASER CX11NF All-In-One Printer

2 Answers

How do I fax using a cell phone and bluetooth?

Hi Gail

It's a little challenging as you need to configure a few things between your phone and the fax. These steps are basically one of doing it, but, I would resort to using the old fashion way! :-)

How to Fax Wirelessly Wireless faxing is easier today than it has ever been before. Whether you're faxing wirelessly from a tablet, smartphone, or computer, wireless faxing is pretty much as easy as sending an email.
There are three broad ways to wirelessly send a fax:
  • Use your cellular network
  • Use Wi-Fi
  • Wirelessly connect to a fax machine via Bluetooth or your wireless network
We're going to break down each of these faxing options down below and explain everything you need to know about wireless faxing.
Wirelessly Faxing Over your Cellular Wireless If you're trying to fax from your smartphone or tablet, then you're likely going to be faxing over a cellular connection.
There's only one way to fax over a cellular connection: online faxing.
Online faxing services act as a virtual fax machine. You communicate with this fax machine over the internet. That fax machine receives emails for you and sends them to your inbox. Then, you email the fax machine whenever you want to send a fax to a recipient.
With online faxing, there's really no restriction to the number of wireless devices you can use. As long as your device has an internet connection and the ability to send an email, you'll have no trouble wirelessly faxing over your cellular wireless network.
Aside from online faxing, there are no other ways to wirelessly fax over your cellular wireless network. You can't turn your mobile device into a modem. There's also no smartphone software that transforms your mobile device into a fax machine hardware platform.
Put simply, you can't receive faxes over the same number as your cell phone. It's impossible.
Using Wireless Internet (Wi-Fi) to Send a Fax Using wireless internet (Wi-Fi) to send a fax is as straightforward as sending it over a cellular connection.
The best option is to use online faxing. Online faxing lets you send a fax over Wi-Fi as easy as sending an email.
You sign up for an computer fax provider, then send an email just as you would normally send an email. Here's a quick step by step guide:
Step 1) Pick an online fax provider and sign up
Step 2) Compose a new email over Wi-Fi as you normally would send an email
Step 3) In the recipient section, type the fax number of your recipient followed by the online address of your fax provider, like by typing
Step 4) Add a cover letter to your fax by typing something into the body of the email
Step 5) Click "Send" after you've verified all of the information is complete.
That's it! You've just sent a fax over Wi-Fi using an electronic faxing service. If you're only sending a small number of faxes, then you might not even have to pay for faxing - many providers offer free trials or let you send a small number of faxes for free.
Alternatively, if you don't want to use online faxing, then you may be able to connect to your wireless fax machine over your Wi-Fi network (provided you're both connected to the same home or office network).
Some multi-purpose printers (with scan, copy, fax, and print capabilities) will have wireless connectivity.
Both fax machines and multi-purpose printers will also sometimes have Bluetooth functionality, which means you can connect to those devices outside of your wireless network.
Use a Fax Machine with A Wireless or Cellular Connection Some fax machines can connect to your home's wireless network over Wi-Fi, or they can connect to your computer over Bluetooth.
However, some fax machines go beyond this and connect to a cellular network on their own. These wireless fax machines are physical fax machines that have a dedicated cell phone connection.
These machines also go by names like GSM fax machines or CDMA fax machines, depending on the type of network they use.
If you use a wireless fax machine like this, then your fax machine will have a separate fax number and cellular service account. Faxes are sent and received over the cellular network just as they would be received using a traditional fax machine.
This type of wireless fax machine is ideal for situations where you don't have a phone line but have good cell service. These fax machines require a strong cellular connection, as any static or loss of quality on the connection may prevent the fax from being accurately transmitted.
These are all the ways to send and receive a fax wirelessly!

May 11, 2016 | Cell Phones

1 Answer

Fax machine does not receive FAX

The problem is that the codecs used by VoIP IADs are designed to compress voice, not the analog signals sent and received by modems.
In a VoIP Internet world, voice is first converted into packets and then they are sent over the connections that make up our our vast Internet. They may take slightly different times to arrive at their destination. In doing so some packets may be discarded, but the end result is that the receiving VoIP device has enough packets to make a clear and understandable conversation.
We suggest these settings on a fax machine for faxing over VoIP; slowing the transmission rate down and allowing the machine to continue receiving the transmission even though a few bits of data were lost, then faxing over VoIP can become more consistent. Our suggestions in many cases can resolve issues that prevent faxing over a VoIP connection, but not in all cases. If after trying and making all the VoIP fax changes we suggest you still cannot fax over your connection then try a Internet Fax service.

Aug 10, 2011 | HP Office Equipment & Supplies

2 Answers


It is not possible to email the scanned file directly through the printer. However, you may send fax over the Internet

You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.

NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the device. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company.

Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed (33600bps). If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from High (the default) to Medium. For information on changing this setting, see Set the fax speed. If you have questions about internet faxing, contact your internet faxing services
support department.

(Ref from the manual of the printer.)

Hope this helps.

Jan 23, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer



I appreciate you work to resolve the issue on your own. I am providing you a weblink to resolve the faxing issue. This web page will help you in graphical way to resolve the issue else you could chat with HP online technician free of cost.

Here is the website which has all the documents about resolving fax issues.

This should resolve the issue

Jan 21, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Receiving fax

Hook up a regular phone to the line and dial *69.

The number should also show up on the display if the other party has programmed it in the sending fax.

Feb 16, 2009 | Xerox WorkCentre Pro 575 Plain Paper Laser...

1 Answer

Call Sevice 4

reset the menu#9000*550 Then press start.Call service 3 has something to do with the temperature of the unit check thermostat @ the fuser unit.replace it because the thermostat is not switching to on/off condition although it reaches its peak temperature.

Mar 17, 2008 | Panasonic KX-FL511 Plain Paper Laser Fax

1 Answer

Panasonic KX_FL 520 Fax problem


Sep 30, 2007 | Panasonic KX-FL511 Plain Paper Laser Fax

Not finding what you are looking for?
Brother MFC 240C All-In-One InkJet Printer Logo

248 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers

Jim Keysor

Level 2 Expert

329 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides