Question about Brother IntelliFAX 1250M Fax

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FAX will not print.

My printer stopped working. I thought the cartridge was used up, so I replaced it. It still did not print. I cleaned the heads with alcohol to no avail. What else can I do?

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I have the same problem. Found this solution on the Brother site:

If the faxes you receive and the copies you make print half blank pages
please follow the steps listed below:

1. Unplug the power cord

2. Lift the top cover up.

3. Next, lift the two purple release levers located on each side of the
metal plate. The print head will pop up.

4. Remove the ribbon cartridge from the unit.

5. Lift the plastic paper cover (located behind the black rubber

6. Carefully remove any paper that is jammed by pulling in an upward

7. Push the paper cover down (located behind the black rubber roller).

8. Place the ribbon cartridge back in the unit with the ribbed triangle
on the plastic casing furthest away from you. Make sure the cartridge
gears rest in the white gear holders.

9. Gently push down the print head until it clicks into place.

10. Close the top cover securely.

11. Plug the power cord back in.

Test by making a copy.

1. Place a document (with text on both sides) in the ADF (automatic
document feeder).

2. Adjust the paper guides on the sides of the ADF to fit the width of
the document.

3. Press the COPY key.

If the problem continues and your machine is within warranty, you can
locate a Brother Authorized Service Center (ASC) in your area using one
of the following:
Click on: and then click on the "Service
Center Locator" option located on the left side of the page or for
automated assistance by telephone, dial 1-800-284-4357 access our fax
back system. This system can provide you a printed list via facsimile or
verbal listings of a Brother ASC in your area. You may also contact Brother Customer Service at 1-800-284-4329 Monday through
Friday, 9:00am- 7:00pm EST, excluding holidays. If you are out of
warranty, you need to contact a Brother Authorized Service Center using
the information listed above.

Posted on Nov 29, 2007


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Related Questions:

1 Answer

Changed black cartridge and now only colour printer will print in is blue/green

The black print head most likely is blocked with dried ink.
Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer than replace the print head.

Nov 19, 2012 | HP Photosmart 3210 Printer

2 Answers


How to Clean Print Heads

Method 1 of 5: Self Clean Program for Windows XP/Vista Users

1 Open the control panel menu and select "printers."
2.Choose the printer to be cleaned and right click. Select "properties" in the drop-down menu.
3. Choose the tab for cleaning. Various printers might have it listed under different names such as services, cleaning or maintenance.
4. Select the nozzles that should be cleaned, if applicable to your printer, and run the printer's cleaning program.
5. Print a test page and check results. Repeat cleaning 2 to 3 times if needed.

Method 2 of 5: Self Clean Program for MAC Users

Click on "system preferences" and select "open print and fax."
2. Choose the printer that needs to be cleaned and open "Open Print Queue" or "Print Queue."
3. Click the utility icon for the applicable printer and select "maintenance." Select "cleaning" from the pop-up menu and click "OK." You might have to choose the tank you want to have cleaned.
4. Run the head cleaning program and print out a test page. Repeat cleaning 2 to 3 times if needed.

Method 3 of 5: Manual Cleaning
Check your printer's owner manual for the location of your print head. Refer to the directions below if the head is in the printer and not part of the individual ink cartridges.
2. Remove the ink cartridges and dab hot water or isopropyl alcohol onto a cotton swab.
Rub the swab against the print head to loosen dried ink. You can also use a dropper to drip 7 to 10 drops of the isopropyl alcohol into the ink receptacle if your print head is deep in the printer.
4. Run the printer's own cleaning program 2 times and then let the printer sit overnight. Repeat the self-cleaning utility the next day.

Method 4 of 5: Cartridge With Print Head
  1. 1Soak the ink cartridge in a bowl of hot water overnight if your print head is inside the cartridge.
  2. 2Remove the cartridge from the water and dry it thoroughly with a paper towel.Put it back into the printer and run the cleaning program. Repeat 1 time if it does not work.
  3. 3Place the ink cartridge into a bowl of isopropyl alcohol and let it soak overnight if the hot water soak did not work.
  4. 4Remove the cartridge and wipe it off with a damp towel before drying it.Attempt the self-cleaning program again. If it does not work this time, you probably need a new cartridge
Method 5 of 5: The Vacuum method

  1. 1I replicated the way the printers themselves try tho clean the cartridges
  2. 2Using a Vacuum cleaner hose
  3. 3attach the printer cartridge to the vacuum cleaner hose with the cartridge upright, nozzle down using plasticine or blu-tack
  4. 4for no more than a few seconds at a time turn on the suction , regulate using the suction or curtains regulator on the vacuum cleaner.
  5. 5Repeat if necessary
  6. 6if the print cartridge is cleaned , ink will be visible , if its a multicolour cartridge the resultant ink will be black if all 3 jets are clean
  7. 7wipe off the residue ink with tissue or toilet roll .
  8. 8Refit & print test page as per other comments .
  9. 9This definitely worked for me and has no know side effects apart from the odd inky finger !
  • Print a page every 2 weeks or so and turn off your printer when it's not in use to keep the print heads from clogging.

Oct 25, 2011 | Lexmark Z640 InkJet Printer

2 Answers

Wont print in black at all even after numerous cleans etc and new catridge. Colour is fine though?


* Buy alcohol solution (70% or more). You can find it in any drug store.

* Remove both cartridges from the printer head. Unplug the printer head from the printer body. Pour the alcohol into paper towel layer.

* put the printer head on the top of wet towel with the face of HEAD touching the towel.

* clean the head with the towel and get rid of all the built-up ink on the head.

* Pour the alcohol into the printer head container (ink-receptacle area is where the ink cartridge normally sits, notice a small hole where the ink flow into the printer). Do not touch any electronic parts and let it dry over night.

* Do step 2-5 again if necessary.

* Install the cartridge back to the printer and run several head cleaning maintenance, print nozzle check, make sure to repeat this step until no more dead nozzle shown.

Please post your feedback and Vote if the problem resolved as per your satisfaction.

Jul 12, 2010 | Brother MFC 6490CW InkJet Printer

1 Answer

When i recive fax or when i print it just it prints empty page

If the fax is acting like it is printing (print head moving back and fourth) then it sounds like the ink cartridge is clogged. Remove the cartridge and clean with cotton swab and rubbing alcohol. If this helps a little or not at all replace the ink cartridge. If it still prints blank, the print head could be the problem (this is where the ink cartridge goes). At this point it would be cheaper to replace the fax.

May 14, 2010 | HP J3680 Officejet All In One Printer

1 Answer

I Need to Print

Sadly in a word, 'No'.

Here is the exact answer from Brother:

Your Brother machine is designed to stop ALL printing operations
(printing from the pc, printing received faxes and printing copies or reports) when any of the ink cartridges are empty. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suction air from the dry cartridge and damage the printhead. Even if you print in black only or change the print settings to MONO or GRAYSCALE to avoid printing in color, the programmed cleaning cycles would still suction the dry cartridge, because they are programmed to clean ALL the ink nozzles.

The only way to continue printing is to replace the empty ink cartridge or cartridges.

While memory is available, black and white faxes will continue to be received into memory. If a color fax is being received, the Brother machines HANDSHAKE will request the fax be sent as black and white fax.

All faxes received into memory will automatically print once the ink cartridge is replaced.

NOTE: Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.

Nov 26, 2008 | Brother Multi-Function Center MFC-240C...

1 Answer

Error: Wrong Cartridge

Yup I had the same problem and there is only 1 valid solution. Change the print HEAD. its a removeable item that is easily replaced. all you need to do is remove the ink cartridges (All) and flip up the lever where the cartridges are . This will allow for the removal/replacement of the head assembly. You can alays try cleaning this head assy with (Ammonia D) just in case you are one of the lucky one just to have a defective connection. Note: Worked for me and everyone else I ever saw with this error. (I bought my head on ebay)

Aug 09, 2008 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Print quality is poor

if you replace the black ink cart with an original one then it's the print head
Solution: Cleaning the Print Head - C555 / C560 / C635 / C530 / C545

Untitled Document Follow this procedure to clean the BJ cartridge print head:
1. Press c755funckey.gif 2. Press c755cleankey.gif 3. Use c755down.gif or c755up.gif to select the [HEAD CLEANING]..
4. Press c755set.gif.
The MultiPASS cleans the print head.

Feb 12, 2008 | Cannon MULTIPASS C530 Printer

2 Answers

Black Won't Print On MFC 420 CN

Use another new genuine (original brother) BK cart. Do the cleaning twice only for BK. Wait some time (4 hours). If the ink has dryed up, the cleaning ink will break up the dryed one. Do the cleaning again. If it doesnt work, please write again.

Sep 18, 2007 | Brother MFC 420CN All-In-One InkJet...

1 Answer


Hi, Unfortunately, this is caused by the printer head. It will gradually stop working. However, some things to try is to clean the print head. This is literally opening the printer and cleaning the head. Also, avoid using refill ink cartridges as they damage the print head a lot quicker. Get brand new cartridge if you are using refills. If this still doesn't help, then the print head have already been damaged and need to be replaced. By the way, if this printer is still under warranty, brother should replace either the printer or the print head for you free of cost.

May 16, 2007 | Brother MFC 4820c All-In-One InkJet...

1 Answer

Nothing prints on the paper for incoming faxes or copying a document.

i suspect you are correct in cleaning the unit.inkjets if not used often enough the ink will clog the print head. usually the easiest solution is to keep cleaning unit it works again. other wise to clean the print head manually requires the unit to be completely dissambled. it takes a long time to fix it this way. or if replacement costs are acceptable you can replace it. i would just give it a dozen or so more cleanings.

Aug 23, 2006 | Samsung SF-335T Plain Paper Inkjet Fax

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