Question about Linksys WRT54G2 Wireless Router

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Cannot connect both XP computer and Vista to Internet

My XP computer connected through the cable modem just fine alone. When I added my new Vista pc and WRT54G2 Wireless router, I can get local network access only. The XP pc can go online, but the only way the Vista PC can access internet is if I connect it directly to the modem. What's the point of having a router if it doesn't "route"?? I have spokent to Linksys support twice, Dell Support once, and after two months, it STILL doesn't work. Can't anyone give me a straight answer?

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  • Dick
    Dick May 11, 2010

    I'm suspecting you'll need the ID ten-T form from Linksys to solve this, but let's give it a try anyway. Are you attempting to connect your Vista computer to a wired port of the router or the wireless? Have you instructed the router to only allow connections from a particular MAC address, or is the router wide open? What are the security settings on the router, do they match your Vista settings? Is the XP computer wired or wireless? Can you connect to the router with both computers via the browser interface?

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A lot of cable modems will store the MAC address of the first device connected to them and will only talk to this particular device/MAC address. If this is the case, you will need to power down the modem and the router for some period of time. If you also get phone service through your cable company then there may even be an internal battery backup that you have to exhaust. Unplug it and wait at least one minute after all lights are off and then turn it on first followed by the router. The router should then register its MAC address with the modem and then all will be good.

If your modem or some other equipment owned by the cable company permanently stores the MAC address then you will need to one of two things. The easiest is to call the cable company's tech support and ask them to change the MAC address for your account to match your router. The seoond option is to configure the router to clone the MAC address of your XP box. Here is a link to a thread on linksys' web site with step by step directions:

http://forums.linksys.com/linksys/board/message?board.id=Wireless_Routers&message.id=108261

Note: If you want to implement security, do not use WEP as indicated in these directions, use WPA. WEP is hardly better than no security.

Posted on Jul 14, 2009

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