The print head houses the printer LASER if it is missing NO Printing. OR Loose normally the print head is located well inside the machine so you cant see the LASER beam when it is working.
Take the machine back to who sold it if the LASER ?PRINT HEAD is missing
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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