Question about Bosch Classixx WFC 2465 Front Load Washer

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Problems with fabric softener

The fabric softener never empties. I've tried every cycle, and tried adding an extra rinse cycle, but the softener I add at the beginning of the wash is always still there in the dispenser at the end of the wash. I've tried different kinds of softener, I've added water to dilute it, I've carefully removed and cleaned the dispenser -- nothing seems to work. I appreciate any advice anyone might have. Thanks! bought Classic xx and have the same Problem fabric softener will not go through

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  • SueJ Dec 06, 2007

    fabric softner will not go through - tried cleaning the 4 points immediately above (we get horrid black mold growth that constantly needs cleaning off), and that did work for a time but now same problem has returned. Going to try the 'best solution' listed here and will report results


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  • 213 Answers

You either have low cold water pressure being caused by the screens on both ends of the cold waterline being clogged by sediment or one of the solinoids for the water inlet is bad. try removing cold water hose and cleaning both screens if that doesnt help youll need a solinoid

Posted on Nov 20, 2007

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1 Answer

Where do you put fabric softner


Manually: If you're adding fabric conditioner by hand, be sure not to add it during the wash cycle. The washcycle will clean away much of the softener, so add it during the rinse cycle. Also, try to avoid direct contact with fabrics to avoid stains; instead, pour Downy into the deeper pockets of water.

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Liquid Fabric Softener (Manually add during rinse cycle)
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You have to do it manually. See below from manual:

Liquid Fabric Softener (Manually add during rinse cycle)
1. Turn OPTIONS knob to FABRIC SOFTENER
2. Measure liquid fabric softener carefully, following instructions on the bottle, and add during the rinse cycle.

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In my case it was simply a matter of cleaning the nozzles that spray the water into the MAIN DETERGENT compartment. Turns our that when the washer was filling up, some nozzles were partially clogged and were directing water to the side where the softener compartment was, causing the fluid level to rise and therefore releasing the softener early. The washer was NOT spraying water in the softener side, what happens is that the dispenser tray is configured in a way that when the fluid reaches a certain max level in the softener/bleach trays, it completely drains. A way to test for this problem would be to completely dry the softener tray and start the wash cycle like you normally would (including detergent), only without adding any softener to the tray and see if after filling there is any water in the softener tray, this would prove that the water is coming from the other side.

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The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

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