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Media is not inserted: tape backup

Hi i have windows 2000 sbs and running symanted 11d on tape device.
my tape device is hp lto1 with scsi adapter which has 200GB tape inside.
everyday its working ok but yesterday night onwards it give me error and say no media inserted even media is inside.
can you help me for this?

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6 Suggested Answers

SOURCE: Loading Media

Exact same problem with our Quantum SuperLoader 3 LTO-2 Tape Drive. I start the Sequential ops but when the first tape is full, the BackupExec software sends a message asking for Loading a new media instead of ejecting the tape. In fact, I think that it is the tape drive job to unload the tape when it is full.

If I eject the tape from the Backup exec job menu, it does not work at all. I have to manually move the tape from drive to slot 1 then the drive automatically move the tape from slot 2 to drive and at that time, backup exce continues the backup. Our backup takes 3 tapes so we have to manually move all 3 tapes manually. It is really strange. Looks like a lot of people are having this problem.

I did a lot of research on quantum sites and symantec sites but nothing so far.

thanks to anybody who can help on this one.

Posted on May 06, 2008

SOURCE: i am unable to get IBM UlTrium TD4 SCSI device drivers for windows 2000 server


if you "have not" using Backup Software (e.g. Symantec Backup Exec, CA), you can try this IBM LTO-4 driver for Win2K.

IBM LTO-4 Device Driver for Windows 2000

Ned Huang
Tandberg Data Taiwan
Technical Support.

Posted on Oct 19, 2008

  • 16 Answers

SOURCE: Tape stuck in drive

The best way that I have solved this is by using the move commands from the drive, and move it from drive to any free tape slot. Also if that does not work, put a few tapes in the drive and perform the random moves test in diagnostics, that will fool the drive to move the tape.

Posted on Jul 20, 2009

  • 30 Answers

SOURCE: Ultrium LTO 3 Tape Autoloader Error

what software are you using? try not backing up the system state to see if that changes anything?

Posted on Jul 24, 2009

  • 921 Answers

SOURCE: Quantum ATL SuperLoader

If you cannot physically load a tape into the drive it is a hardware problem and the drive requires service. It is not a software problem.

Of course, the library could already have the maximum tapes it can hold. If this is the case then eject a tape from the library to make room for the tape you want to add.

I hope this helps.

Posted on Aug 11, 2009

SOURCE: How to configure or enable

The L&TT support ticket contains drive configuration information such as whether hardware data compression is enabled or not.
Use L&TT to pull the ticket then look in the Drive->Drive Configuration section for details.
Here's an example:
|__ Drive
||__ Data compression : Enabled
||__ Current block size : Not available
||__ Detect WORM tampering : WORM not supported
||__ Reads after WORM tampering : WORM not supported
||__ Media removal (software controlled) : Allowed
If data compression is not enabled then it is likely that it has been turned off by the backup application. Check the options in your application to ensure that software compression (done by the server) is turned off and hardware compression (done by the drive) is turned on.
Data compression can be turned on in the drive by

  • The application ( the application will usually override the drive configuration so configuring the application correctly is of prime importance)
  • Resetting the drive
  • Power cycling the drive
  • Using the L&TT Set Drive Configuration utility (use the options to enable compression -see the L&TT user guide below)
NetBackup usersCaution NetBackup will turn off hardware compression in the drive at the end of each backup, so when you look at it with Library and Tape Tools it will be off. This is actually normal for NetBackup, so please check the configuration of NetBackup to make sure that compression is configured correctly. In this case see 'Measure Compression Ratio' (go back one level) as that will show whether compression has been in operation in the drive.
Click here to download the free L&TT utility ( - this will also access the L&TT user guide
Use the L&TT FAQ to find out how to pull a ticket.
Click here for the L&TT FAQ. ( Look for How do I generate a support ticket? in the contents.

Posted on Aug 12, 2010

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