Question about HP PL4245N 42 in. HD-Ready Plasma Television
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Posted on Jan 02, 2017
SOURCE: HP 42" Plasma
I do not have a manual, but HP just replaced my Y Sustain board on my PL4260N (Model (ED429AA).
HP replaced it free because of a known problem with something they call "Plasma Mal-Discharge'.
The part number on the work order is 1032298-HS.
This did not fix my pixilation lines across the top.
I have been told that my Y-DRV is probably bad, but I need to pay for that replacement.
But, they did not verify that it is bad and did not guarantee this is what is wrong.
Posted on Oct 16, 2008
SOURCE: BLACK BAR
I had the same problem and HP has been very helpful, try calling this
number 877-917-4380 ext. 79 and be firm tell them this needs to be
fixed. They are sending my second replacement part and said they will
keep sending parts till it works, this tv is almost 3 years old.
Just to update this issue, HP has now agreed to replace my plasma free of charge, they dont know how to fix it and after a couple of tries they gave up and I'll get my new one next Friday. For all of those trying , keep trying and don't give up, don't take no for an answer. Comment posted on Feb 04, 2009Just an Update here, My new plasma arrived on Monday free of charge, no shipping, no money at all, works like it did when new. Call HP with the number listed and let them have a piece of your mind, you will get results.
Posted on Feb 07, 2009
SOURCE: Same problem as rrobert4
The power supplies in modern TV sets are absolutely miserable and probably half of all problems stem from power supply malfunctions, not caused by circuits beyond them.
BTW, the main filter caps that you are replacing don't fail that often. Mostly it is lower value, lower voltage caps in the supplies feedback path that keeps the supply regulated and running are at fault.
Posted on Jul 17, 2009
Same thing happened to me. I called HP, and they said that they knew about this issues since about 2006-2007, and had been fixing it for customers up until 6 months ago. Now? You're out of luck. HOWEVER, I'm committed to getting their attention on their forums. Join the fight!
Posted on Aug 29, 2009
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