You failed to mention the player type. Is it a computer/ Laptop or a standard DVD player? If you are referring to a computer/ Laptop, check to see the player is compatible - able to play the file format (video and audio) Standard Windows Media Player sometimes cannot play certain file formats. Try a different application... eg. VLC or DOMM etc.
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OK. Than you can see that the audio signal is the issue you have.Since it is a portable unit, every thing is housed inside and you will have difficulty identifying specific parts. Try different DVDs to see if the problem persist. Check the headphone jack to make sure there is no object lodged inside. Test the sound with a headphone and then, the built in speaker system separately. Try those tips first.
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