Question about Xerox Phaser 8550DP Printer

1 Answer

Xerox Phaser 8550DP Printer does not recognize the ink it has

My Xerox Phaser 8550DP printer need to have the waste tray emptied which I did. Then the printer said it needed all colors of ink, which I added. Now the printer wants yellow again. I could see the yellow. I turned the print off for a few days, when I turned it back on it had a slight over heating smell. The printer still wanted yellow ink. I looked at the tray again and it was full of ink, but I have not used the printer at all. The printer is no under warrenty, can you please help.


Posted by on

  • Blondie246 Dec 10, 2007


    Thanks I will try it.


  • Blondie246 Dec 10, 2007




1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 208 Answers

  1. Open and close the Top Cover to resolve the problem.
  2. If the problem persists, arrange the ink sticks until there are no spaces between sticks of the same color.
  3. Check for non 8500/8550 ink sticks jammed in the ink load chutes.

Posted on Dec 07, 2007

  • Rick Kasper Dec 07, 2007

    Make sure the sticks are not stuck, try pushing them forward manually.

    See if there is a partal piece of stick in there also.

    Something most likely is just bound in the yellow section of the ink loader



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Getting a false error message that the ink/toner is empty and wastebin is full when i print to my phaser 8860 from a macbook on 10.6 (networked printer)

The waste bin full error can occur if the waste bin was not removed from the machine for over 10 seconds when it was emptied. Please remove the waste bin and wait for a full 10 to 20 seconds before replacing the Waste bin.

If the message still displays turn off the machine and leave it off for 1 minute then turn the machine back on.

Then run software update to make sure you have the latest OS updates.

Then delete the printer and re-add the printer.

Aug 04, 2011 | Xerox Phaser 8860MFP Printer

4 Answers

Xerox Phaser 8550DP printing duplex

are you not able to get even the print menu?

Jul 22, 2008 | Xerox Phaser 8550DP Printer

1 Answer

Waste tray message will not leave display panel even though tray is empty

You will most likely have to remove ( looking at the machine from the front) left cover and clean out some spilled ink from the waste tray sensor.
You have to remove one screw from the back top of the cover, then the top front of the cover. Lift up and out on the cover to release the tabs and pop the cover off. Then have someone slide the waste tray in and out so you can locate where that tray seats into the sensor.
Most of the time, some ink spills into that area in the back of the waste tray, and blocks it from sliding all the way in.

Jan 05, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Phaser 8550 fault 26,962.64, anyone know how to fix this fault?

My 8560dn showed that message - it was not a heater or anything weird. I removed the waste tray; emptied it and re inserted - and rebooted the printer. it spent quite a while cleaning - but it prints fine now.
the waste tray was 'stuck'. To remove, I first removed the maint kit and then with a flashlight shined inside, saw there was a lever on the right side which, when I moved it, released the waste tray. Voila - road to success (and no service call). Have a spare set of ink on hand as it uses a bunch going through the cleaning process.
This turned a useless paperweight back into a productive member of my office society.

Nov 24, 2009 | Xerox Phaser 8550DX Laser Printer

1 Answer

I have moved my xerox phaser 8550 from one room to another. it wont power up, i have checked connections and cables. also the ink waste tray has got jammed. could this be related . help

you should see power indicator when you turn it on but the printer will still not work if it has jammed paper, check also the walloutlet maybe it has no power or connections are loose

Oct 19, 2009 | Xerox Phaser 8550DP Printer

2 Answers

Xerox Phaser 8550 printer error 09,037,45:23780


This means the Yellow ink sticks are jammed in the machine, open up the top of the machine and check if the sticks can slide freely up and down and remove any broken sticks.


Mar 31, 2009 | Xerox Phaser 8550DP Printer

1 Answer


That usually is a sensor failing. You can try to locate it (in the area where the tray goes) and see if it is loose.

Good luck.

Dec 13, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Error 09,038,46: 5750

Yeah. That code means the black ink stick did not advance downward in the ink loader. Look in that area,either the block twisted or one cracked causing the block not to advance downward into the proper position. If you need to remove them and reload them, take a screw, like a drywall screw and twist it into the ink stick and remove it.
If you somehow installed an ink stick from a different model phaser printer it would have a different shape and not actuate the switch at the bottom of the loader.
Also, if your having a light stripe problem, call Xerox Phaser support at 1-800-835-6100. Have your serial number handy. You have a 1 YEAR on site repair warranty on that product. So call them if need and they will send someone to service it free of charge.

Aug 12, 2008 | Xerox Phaser 8560DN Laser Printer

6 Answers

Xerox Phaser 8560 Waste INk

Although I agree totally, the anwer is no. Althought it appears black, take a piece of it an use it like a crayon. It is a combination of all the color inks combined. So if you take and rub it on a piece of paper it will be a purple color. So threfore would not create proper colors.
Now to save ink, Do not turn the printer off at all. Just let it use its own sleep mode. The power consumption is intermittent to keep the print head warm and uses about the same ammount of electricity as your refridgerator light bulb. The reason being, when you turn off a solid ink printer, it purges the print head of ALL old ink and dumps it into the waste tray. That is part of those weird noises you hear when you cycle up the machine, one is a compressor emptying the print head.
Also, honestly, althogh I am not sure what you are using the machine for. But you would be wise to put that product on a pay per page maintenance agreement. That includes all ink and all service. Some of the parts for those printers are super expensive.
I will say one thing you can do with that waste ink, if you know anyone who has children, they can use them as purple crayons..

Feb 21, 2008 | Xerox Phaser 8560DN Laser Printer

Not finding what you are looking for?
Xerox Phaser 8550DP Printer Logo

194 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts


Level 2 Expert

97 Answers


Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

75 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides