Hi, I've had this mp3 player for a long time now (years). About a year ago (maybe 2), the screen became blank. I can access the music files from my pc when I connect it, but cannot listen to any mp3's on the players.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Screen is blank?
Do you mean you won't see anything at all like the signup colorful screen that says "ARCHOS Entertaining your way" ?
If your battery is full charged (did the CHG LED green light blink when it finished charging?), and you have a blank screen, do you have a serious problem indeed. If your unit is under warranty your best and only way is contact Archos.
If when you turn it on, it takes you to the Recovery screen (white screen, usually says Code 101) then try to Format the HDD, download the latest firmware from www.archos.com for your unit, copy it from your PC to the Archos, let it finish the process wth the power supply connected, and once it's done the unit should be back working fine with the latest fimware.
But if you definetely do not see anything but a blank screen when you turn it off, your problem is more serious than a simple firmware upgrade, and you need to contact Archos tech support.
I have seen Pioneer replaced ribbon cables fail in as little as 3 months. Rick on Ebay guarantee his cables for life or as long as you own it. His company name is Same Day Audio Services and he is very reliable. He will do it for around $100. Pioneer only replace it free for the first time, after that they might charge up to $220. Good luck.
PS. I fix service and sell the Avic N series on Ebay.I get my part from Rick, mention Hogan from Utah and you might get a discount.
Hi everybody i just got off with archos USA tech support there is no other way but to send it in and they wil replace the HDD with a new one. If the archos is not under warranty repair cost is $ 172.50 i think you can buy another one for that price. Although they give you 90 days warranty for their fix.
I had the same problem with a blanked screen after a drop. I was able to get it back by disassembling the unit and GENTLY pushing down at the top of the LCD. Apparently it stopped making a good connection when I dropped it.. whew! I've seen a number of comments about the same issue; hopefully this will help.
I modded my unit as well with a larger hard drive, so I didn't want to send it in to Creative for repair...
LCD is soldered onto the board. Meaning the difficulties of replacing
the LCD will be there, not to say it would not be possible. But for
about the same price (my guess by looking on ebay), you could get a
used Zen Xtra (without a hdd) for about $30 or less. After you get a
new board you could replace your player with the new used one, making
use of your old hdd
"If your Zen is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."