Question about NorStar M7324 Telephone

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Mailbox inactive We have a norstar phone M7324We keep getting the reaccuring problem of our mailbox being inactiveThe staff is unable to get into the mailbox and the clients calling in our unable to leave voice mail--the phone just keeps ringing...HELP

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You can have this phone on one of many different Nortel phone systems and you can also have different voice mail systems. If your voice mail is old and based on a hard drive it could be failing. Chances are your voice mail is the problem. This can get very complicated for someone not familiar with phone systems and voice mail. I would highly suggest looking for a local phone system installation company that can come out and troubleshoot the problem. If your voice mail is 10+ years old and based on a hard drive you may want to replace it regardless instead of wasting time paying a tech to find an intermittent problem. A hard drive running 24/7 for 10 years will not las much longer anyway.

Posted on Nov 17, 2007


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Why would a NorStar StarTalk suddenly stop accepting voicemail calls?

"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
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Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
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This says that the mailbox must be initialized.

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I locked myself out of my voicemail for Norstar M7310!

Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
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1 Answer

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You may have to purchase additional mailboxes. The CP-100 comes with 10 mboxes, and additional mailboxes are "unlocked" by purchasing a Mailbox Keycode. Consult your telecom supplier or service company.
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1 Answer

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Also, are you sure that this mailbox was ever created? Perhaps it was deleted? What happens if you do:

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1 Answer

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You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

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