Question about NorStar M7324 Telephone

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Mailbox inactive We have a norstar phone M7324We keep getting the reaccuring problem of our mailbox being inactiveThe staff is unable to get into the mailbox and the clients calling in our unable to leave voice mail--the phone just keeps ringing...HELP

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Re: Mailbox inactive

You can have this phone on one of many different Nortel phone systems and you can also have different voice mail systems. If your voice mail is old and based on a hard drive it could be failing. Chances are your voice mail is the problem. This can get very complicated for someone not familiar with phone systems and voice mail. I would highly suggest looking for a local phone system installation company that can come out and troubleshoot the problem. If your voice mail is 10+ years old and based on a hard drive you may want to replace it regardless instead of wasting time paying a tech to find an intermittent problem. A hard drive running 24/7 for 10 years will not las much longer anyway.

Posted on Nov 17, 2007

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Why would a NorStar StarTalk suddenly stop accepting voicemail calls?

"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis."
Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
Startalk Flash Won answer Nortel Phone System Tech Support

This says that the mailbox must be initialized.

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Admin nortel i can't access the adminstrative programming. i enter feature 983 and it says "inactive feature". how can i fix it to where i can set up a new mailbox?

If you are getting inactive feature when entering feature 983 the phone system and voice mail unit are not communicating. This usually requires a power reset to clear. Or the voice mail unit is in trouble and a vendor needs to be called.

Aug 12, 2013 | NorStar T7316E Corded Phone

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I work at a small company and recently they have set me up a voice mailbox on a norstar m7310 Phone and Star Talk mini. The mailbox works fine but the store manager is unable to configure my phone to...

In the mailbox setup, there's a prompt called EXT .. make sure your extension number is there. There's another prompt called MSG WAIT (or something like that) which needs to be set to YES or Y. The person that setup the mailbox should be able to get to these settings.

May 13, 2011 | NorStar Meridian M7310 Phone

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I don't want to delete a staff's mailbox who is off on sick leave but callers are still leaving messages eventhough I changed the message to the date the employee returns - is there other options

You can change the greeting from a prime to an alternate greeting, record the alternate message that the person is on extended leave, then set the mailbox not to accept messages.

Jul 29, 2010 | NorStar Startalk Flash 2 Phone

1 Answer

My phone is Norstar M7324. I can't get voicemails. I have customers called and left voicemails but I can't receive them. I use Feature 981 and it tells me no messages everytime. Any advise? Thanks.

Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.

Mar 16, 2010 | NorStar M7324 Telephone

1 Answer

I locked myself out of my voicemail for Norstar M7310!

Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Aug 06, 2009 | NorStar M7310 Corded Phone

1 Answer

Also trying to initialize voicemail, says Feature 983 inactive

Feature 983 gives cess to System Administration; This Feature will ask for a Log:

Feature 981 Opens A Mailbox your mailbox # should consist of three digits. First what is the name of your mailbox system?

Jun 30, 2009 | NorStar M7324 Telephone

1 Answer

I am getting "invalid mailbox" when trying to reset password.

Also, are you sure that this mailbox was ever created? Perhaps it was deleted? What happens if you do:

Feature 983
Enter pw
Enter EXT

Apr 23, 2009 | NorStar Meridian M7310 Phone

1 Answer

Information mailbox


Feature 983 - enter password 102xxxx

Enter mailbox number
Password hit next
Extension hit next
service class change to 1 for regular mailbox, 7 is for information mailbox

Sep 11, 2008 | NorStar M7310 Phone

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NorStar T7316E Corded Phone Problem - mailbox locked

You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

Dec 19, 2007 | NorStar T7316E Corded Phone

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