Question about Creative Labs ZEN V Plus MP3 Player

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Lost software disc

I bought a Zen V Plus and had the software installed on my computer. I got a virus and had to format the computer to fix it. The software was lost off of the hard drive and now I can't find the CD that came with my player. Does anyone know if you can download it fro somewhere or if I can buy one at a store that carries the players?

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Re: Lost software disc

And what do you need to do when you are on that site?

Posted on Sep 28, 2008

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Re: Lost software disc

You can download from the creative site

Posted on Nov 16, 2007

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I have a system 32 virus infected on my Zen stone, which has now infected my computer, which I have removed with my antivirus, how can I remove the virus from my Zen stone? Thanks


The best option is to format the device. If you don't want to do it, you can connect your mp3 to the computer with your antivirus activated. It will detect the virus, and clean it for your.


Dec 06, 2010 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

I've lost my zen v 2gb cd

just goto the creative labs website and look up the support site and download the software for it

Sep 20, 2009 | Creative Labs ZEN V Plus MP3 Player

4 Answers

Zen Stone Plus show 'File System Error" after format

u can download the recovery tool from and easy...good luck...XD

Jun 24, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Zen v plus. Computer not recognizing.

I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on.
If this is what is happening with you, then this one solution I found to fix it:
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen.
I hope this helps!

Nov 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

ZEN V PLUS Software Installation

I happen to overlook the warning to install first the software before connecting my new ZEN V Plus to my laptop. Now, whenever I connect my ZEN V Plus to my laptop, it cannot detect the device. Could someone help me what to do? Thanks a lot.
I installed the software for the Zen...

Jun 24, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Do Install Fails To Launch

do you have virus software turned on? try turning it off.

Dec 30, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen v plus driver

what inf file?
do you have anti virus software loaded? try stopping that and try again.

Dec 23, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recognising my Zen

  • connect the device to your PC.
  • Open Device manager (Right click on My Computer, select Manage, open Device manager)
  • Locate the MP3 player in the list
  • Right Click on the device and click Uninstall driver
  • Disconnect the nomad
  • Restart
  • run the installation process
  • Connect the device
  • Good luck

Nov 28, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

4 Answers

Creative Zen nano plus write file delayed

My creative zen nano plus 1GB bought 6 months back, when connected to the comp it hangs...then after long time it gives an error message that write file delayed in F:. I didn't even try to write any file...the right click also hangs the computer after long time

Aug 01, 2007 | Creative Labs Zen Nano Plus MP3 Player

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