Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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My printer has recently gone offline. I have

My printer has recently gone offline. I have changed all the ink cartridges and it didn't help. There are two computers using this printer (wirelessly) and neither works. It is the brother 490 cw. My router is functioning.

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Try and shut down the printer and turning it back on. Hold down the power key for 5 seconds or so. Then turn it back on to see if you have your connection showing on your task bar on the bottom of the screen. there should be a green halo around the printer. You may need to reboot your router too.

Posted on Aug 26, 2009

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Did you recently change the ink cartridges=? Did you use third party or refilled cartridges?

If so, that may be the problem. Some printers have logic in them to drop offline if ink other that the manufacturer's is used.

If you are using factory new ink, please let me know and I/ll continue to try and assist you.

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