Question about Archos AV400 Digital Media Player

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I cannot play MP4 on the Archos AV400 player. It

I cannot play MP4 on the Archos AV400 player. It is advertised as an MP4 player when I bought it recently. I drag and drop file from my computer into Movie/Video file on machine and every time I open any of them they just say "cannot play video! file is damaged or incomplete". There is nothing wrong with the files they play perfectly well on Quick Time. Help. I need to get this thing working now. But I don't know how. I need to sort this out soon as there is a time limit on me returning goods if I cannot get it to work. I really don't want to have to return this I would rather get the thing to work but all I am trying to do is get a portable player for MP4s with drag and drop loading facility from computer to machine and this is the only one I could find that acts like a hard drive when I plug it into my computer BUT I can’t get it to work. I am desperate for a solution.

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  • a_carlton Jul 13, 2009

    Thank you Dexter2345 I am downloading it from a site that turns it into an MP4 format and when I look at the file type on Quick Time player it tells me it is an "MPEG4 movie" type file so I think it is in the right format so why is it still not playing it? The extension it is saved as is .MP4. HELP

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Meny people have had this problem. Try making sure that the format on the vid is MP4

Posted on Jul 13, 2009

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