I have a Sansa E250R MP3 player. I had the unit connected to my computer to charge. When I left the unit hooked to my computer it was charging when I came back about an hour later the screen was stuck on the refresh database screen and the unit was not fully charged. It is still stuck on that screen and it wont do anything. I've tried to shut off and it will not shut off. The blue light for volume control is also constantly on. My computer does not detect when I connect now either. Any help would be appreciated!
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It sounds like your battery is defective...What i would recommend you to do is to contact sandisk or you can take it to an authorized repair center...If you need the number for sandisk let me know.
I hope that helps
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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.
With most MP3 players, some of the memory is used for system files and software. Just delete all the things you done use (i.e. pictures, playlists, Rhapsody Channels) and whatever space you have free is what you have to work with.
If you want more memory, I highly suggest a microSD card