Question about Zanussi 24 in. DE6965 Built-in Dishwasher

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Zanussi aqua pulse 6965 AL5 error

Hi trying to fix my sisters dishwasher because the al5 error message keeps popping up i have followed all the solution i can find and still cannot fix this i have tried:
emptying the pink pipe
turning water pressure up and down
and checking for any blockages but still get this error apart from this the machine is in very good nick and want to try anything before scrapping it as she has 3 small children and desperatly needs it so any solution would be great.
fingers crossed cheers vic

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It may be the WMS is blocked, i get AL5 or AL6 at the start of the program. here is how i have fixed it the last couple of times. WMS is around £70 (in 2010) - i have that on mine every 4yrs or son - i change the WMS sometimes called the water management system or water softener. it located on the left of the machine.
the floor will get wet during this repair.
you need to turn off the power; turn off the water supply; to it take the top off remove the two screws at the back of the lid. then work your way around the left hand side removing the panel retaining screws. once that is off you can see a large blue plastic 'thing' this is the WMS that you need to replace.
to remove this you need to remove the screws around the inlet for the water, i think there are 5 or 6, some are revealed once cover plates are removed.
there are 5 or 6 retaining the WMS; the most important are the tow at the bottom toward the middle.
now gently prise off the WMS releasing the tabs and catches. do not pull it off as there are some connections still to be disconnected. As to lift the WSM at the bottom right, behind the WMS there are three pipes held on with spring clips, these need to be released. then the WMS should lift off.. replacing is the reverse of the above.

Posted on Sep 09, 2010

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Posted on Jan 02, 2017

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We have AL5 quite requlary. It seems to be related to the pressure of the water going into the machine. I think if it is too high this alarm can be tripped.

There are two main ways we rectify the problem:

1. switch off the inlet water supply. Disconnect the hose at the machine. Let any surplus water drain out (only a couple of spoonfuls). Reconnect and switch on water.

That sometimes resets a sensor inside that relates to the AL5.

2. If the above fails then we remove the panel where the inlet water hose connects to the machine (There are three screws). Then carefully left this panel away from the machine. It will not come right out as it is connected to various bits inside the machine but you can get some access inside. On the left hand side there is a pink pipe with a white stopper on the end. Remove the stopper and let an excess of water out (this might be as much as a cup full). Of course, this must be done with the machine switched off and un-plugged from the mains!! There are electrics inside.

Once the pink pipe is drained, put the stopper back on and reassemble and connect. 90% of the time this works fine.... but the problem does come back.

If it doesn't work after the second procedure has been done then try leaving it over night (with the water inlet switched off) and try again in the morning.

I have experimented with putting the inlet tap half on (i.e. to lessen the flow of water) and that seems to give us longer before the problem returns.

I checked on a site a while back which had suggested that Zanussi were aware of a design problem. Of course, unless cars, they have no recall policy. I have tried to ring them once or twice but have got nowhere. Its hard to tell at times whether you are ringing the right company let alone the right department!!

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