Arm is down. no ice is produced.
Our fridge did the same thing and it turns out that the arm was not hooked correctly to the mechanism - easy fix. clean out the freezer and stick your head inside so you can see where the arm attaches on the near side (which is too hard to see from the front with your head outside) and line it up properly. our fridge arm came away and was put back improperly, hence no ice!
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