Question about Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How do you unlock a visoneer scanner 5800 I got back from a trip and tried to scan something and the bar is locked now and won't move more than an inch. The error message says to unlock it but I can't find an unlock switch

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 85 Answers

Ensure you are using the power supply that was provided with the scanner.

The power through the strip may be fluctuating and causing the problem.

Download and install the driver provided on the 5800 USB support website.

http://www.visioneer.com/support/flatbed/5800downloads.asp

Posted on Jul 28, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

5800usb says there is a lock on the bottom of the scanner. to click OK after you have unlocked the scanner. I do not find a lock anywhere on the scanner


There is no lock on the Visioneer 5800 USB scanner. I had the same problem with my 5800 and finally noticed that the scanner lamp was going bad. I replaced it with a good lamp out of an old Acer parallel port scanner that even had the same plug, noticed that an older HP that I have sitting around would have interchanged as well. My 5800 now works great and has been tried on both 98SE and XP with SP2.

Dec 04, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

My 5800 keeps telling me to unlock it when I click scan, but I can't find the lock anywhere.


The 5800 scanner does not have a physical lock switch. DO NOT attempt to open the scanner and unlock the hardware. This could be either a hardware failure or software
Toggle the lock switch on the scanner leaving the switch in the unlocked (open padlock) position.
Ensure you are using the correct power supply for your scanner. If you are using a power supply that has the incorrect DC output, you will get a scanner locked error message. This flatbed scanners has I believe 100-120V AC input and 12V DC output.


Plug the power directly to the wall, not a UPS battery back-up, power strip or surge protector. Power fluctuations from a UPS battery back-up, power strip or surge protector may be causing this error. If all this fails try reinstalling the scanner driver

962e1f1.jpg

Aug 18, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

2 Answers

Scanner bar will not move to scan the paper to be copied.


a piece of plastic locks your scanner in place, it is under the scanner up above where the copies come out. It turns 90 degrees.
Maybe some one turned and locked it.
Good luck

Bob

Apr 23, 2009 | Sharp AL 1631 Copier

1 Answer

Cant find lock switch for canoscan 8000f


The bar is locked in the a protected position. That the bar tha moves across the scan.. To unlock the scanner, find the lock on the back of the scanner, remove the tape securing the lock, and pull up on the lock. Rate this with 4 diamonds before logging off.

Mar 22, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

5800 Visoneer Scanner: Getting message that I need to unlock it...


Power supply has to put out 1.25A. If it is either too weak due to age, not directly connected to the wall where it can get the power it needs or the wrong replacement, it won't work and you'll get this error.
Also, the voltage is 12V (positive tip).

Feb 02, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

2 Answers

Continually scanning


Make sure the lock switch is in the unlocked position. The lock switch is on the bottom of the scanner. It sounds like something is preventing the scanning bar from getting to the home position. If the scanner was somehow locked with the scanning head being out of the home position, then the result would be what you describe.

Jun 25, 2008 | Canon CanoScan LiDE 25 Flatbed Scanner

2 Answers

WHAT DOES A L1 MEAN


The L1 is indicating a scanner lock.

1. Turn machine off.
2. Make sure the scanner lock is unlocked. This is a clear plastic knob. (it is located on the left hand side of the machine under the document glass in the copy exit area - check your manual for a picture.)
3. Turn machine back on, watch scanner to see if it moves.
4. Try a copy.
5. If you still get an L1 then it might need service because the scanning bar is jammed.

This also is a fix if you are getting blank copies.
Hope that helps...

Jun 23, 2008 | Ricoh 3310LE Copier

1 Answer

Scanning problem


Possibly there is a key that locks the engine that moves the scanner lamp, and that key may be locking the engine, and when the scanner try to move the lamp, the locked engine overloads the circuit, and turn off the device. Search for that key, and unlock this, (if it´s really locked).

Apr 18, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

3 Answers

Unlock


Most scanners shipped have a lock on them to prevent the top from opening up and damaging the glass. This is a screw type mabey other but a penny fits in mine. This may not be the case for you but look in your manual to find the unlock device.
This will also in some scanners prevent the stepper motor from moving in transit . The stepper motor is the device thats makes the bar slide up and down to scan the page.
Hope this helped some.
Kevin

Dec 30, 2007 | Visioneer OneTouch 5800 Flatbed Scanner

2 Answers

Makes grinding noises, refuses to scan; WinXP


take a look on the underside of the scanner. there may be a switch that goes from lock to unlock. try to move it to lock and back into unlock. this lock is usually used to lock the bar from moving during shipping. if this got moved back to lock or bumped while you had it turned over, the scanner will not allow the bar to move.. try this first.

Aug 16, 2007 | HP ScanJet 6200C Flatbed Scanner

Not finding what you are looking for?
Visioneer OneTouch 5800 Flatbed Scanner Logo

347 people viewed this question

Ask a Question

Usually answered in minutes!

Top Visioneer Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

5097 Answers

Cosma Papouis
Cosma Papouis

Level 3 Expert

409 Answers

Computer Links

Level 3 Expert

2385 Answers

Are you a Visioneer Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...