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HP Officejet J5780 AIO in use for less than 3

HP Officejet J5780 AIO document feed feature will not work. Printer has been in use less than 3 months, and the feed has never worked. When I try to use the feed for scanning or copying, the message on the printer readout is: "Reload document, and then restart job. Press OK to continue."
I do all that, but it still doesn't work.Any suggestions?Thanks.

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Check the start up guide, to make sure you removed all packing material
you may also have to update your driver

press and hold the power button for 3 seconds to delete old print job

Posted on Jul 13, 2009

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