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(pixma) Canon MP 780 paper jam error message at ejection slot remains after paper jam removed. INITIAL PROBLEM paper jam problem began when a dangling telephone wire got caught in paper intake. it was removed very gently. no error message. Tried to print, got error message at ejection slot turned machine off and on. after being turned on, a sheet of paper will pass through the machine but paper jam message continues. WHAT I HAVE TRIED, FOLLOWING EARLIER FIXYA SUGGESTIONS since then. I have. 1. turned printer upside down 2. gently cleaned out paper dust on either side of the paper rollers 3. checked that paper roller is still rough 4. tried to change to feed from lower cassette. will not accept feed switch command 5. removed and reinstalled print head (which was replaced last month) PROBLEM REMAINS. turned machine off and on. after being turned on, a sheet of paper will pass through the machine but paper jam message continues. QUESTION: WHAT TO DO? Background: we have in past two months cleaned the WASTE TANK following the instructions here and reprogrammed it and, after the print head refused to print from the smaller of the black cartridges, replaced the print head. We get a flashing light when printer is turned on and a small grind, but then the light disappears.

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  • 10 more comments 
  • redhead780 Jul 13, 2009

    We have done all you advised and also run thick paper through. the paper rollers on uptake accepta paper and passesit through without any problem. this occurs when the pirinter is first turned on.

    the message remains:
    " error message at ejection slot" but the ejection slot is free of paper


  • redhead780 Jul 13, 2009

    specific message: "Paper is jammed at the Paper ejection slot.
    Remove the jammed paper, and press the OK button. Printing resumes from the next paper."

    is it possible that the printer needs a software reset, as was required when we fixed the waste ink tank?


  • redhead780 Jul 13, 2009

    These are pages from the mp780 manual. I have them and have tried everything they suggest.

    again. the error message is at the ejection slot. not only is there no paper stuck there, the printer allows paper to pass through--for example, your heavy sheet of paper which i tried earlier.


    do you have any information on sensors for the ejection slot?


  • redhead780 Jul 16, 2009

    Still waiting. It's been three days w/o a printer, that's long. What to do?

  • redhead780 Jul 21, 2009

    (pixma) Canon MP 780 paper jam error message at ejection slot remains after paper jam removed. We have worked with Eske who was not able to fix this. please see his comments.
    INITIAL PROBLEM paper jam problem began when a dangling telephone wire got caught in paper intake. it was removed very gently. no error message. Tried to print, got error message at ejection slot turned machine off and on. after being turned on, a sheet of paper will pass through the machine but paper jam message continues. WHAT I HAVE TRIED, FOLLOWING EARLIER FIXYA SUGGESTIONS since then. I have. 1. turned printer upside down 2. gently cleaned out paper dust on either side of the paper rollers 3. checked that paper roller is still rough 4. tried to change to feed from lower cassette. will not accept feed switch command 5. removed and reinstalled print head (which was replaced last month) PROBLEM REMAINS. turned machine off and on. after being turned on, a sheet of paper will pass through the machine but paper jam message continues. QUESTION: WHAT TO DO? Background: we have in past two months cleaned the WASTE TANK following the instructions here and reprogrammed it and, after the print head refused to print from the smaller of the black cartridges, replaced the print head. We get a flashing light when printer is turned on and a small grind, but then the light disappears.

  • redhead780 Jul 22, 2009

    I know this problem- The problem is inside the printer. Turn off the
    printer and open the replacement ink compartment- move the inks holder
    far to the left- use a torch to check where the inks holder home and
    you'll see that there is a sponge a tiny rectangular shape come loose
    -use the twiter and put back in place (holder). Hope this help
    is this the waste tank? and what is a twiter? by holder doe you mean the print head that holds the ink cartridges?


  • redhead780 Jul 27, 2009

    This sounds like a reasonable solution but I don't fully understand the instructions. can you explain further.

  • redhead780 Jul 27, 2009

    everything you suggest has been done. This is not a paper jam. it is a paper jam error message. Another expert says
    "I know this problem- The problem is inside the printer. Turn off the
    printer and open the replacement ink compartment- move the inks holder
    far to the left- use a torch to check where the inks holder home and
    you'll see that there is a sponge a tiny rectangular shape come loose
    -use the twiter and put back in place (holder). Hope this help"

    but we don't understand what to do can you help?


  • redhead780 Aug 03, 2009

    We followed your instructions and got a NEW 780 problem. Paper jam error disappeared. Now. we turn on, we get the LOUD grinding sound of waste ink tank problem and a message. check printer press ok eith the orange alarm light flashing. alternating with letter normal plain.

    this is the problem we had before. we looked at the waste tanks. They have moved to the front of he machine.

    We read instructions for the 6A00 error and everyone refers to a squeegy or window wiper thing. Can you
    a. explain what to do
    b. tell us where to look for this squeegy thing?
    c. tell me if you are not interested in helping so I can go to another expert.


  • redhead780 Aug 04, 2009

    This is my note on the latest problem posted yesterday. Do your solutions address this problem?


    NEW 780 problem. Paper jam error disappeared. Now. we turn on, we get
    the LOUD grinding sound of waste ink tank problem and a message. check
    printer press ok eith the orange alarm light flashing. alternating with
    letter normal plain.

    this is the problem we had before. we looked at the waste tanks. They have moved to the front of he machine.

    We read instructions for the 6A00 error and everyone refers to a squeegy or window wiper thing. Can you
    a. explain what to do
    b. tell us where to look for this squeegy thing?

  • redhead780 Aug 07, 2009

    New Problem. Pixma MP780 Ck printer/hit ok error+ grinding sound. PAPER JAM NO LONGER PROBLEM.
    when powering up, we get a terrible grinding sound coming from area of waste tanks. It seems like the two sponge boxes have moved to the front of the machine, exposing some pink surface--they are barely visible. the upper white bar with its windshield wipers moves well. we had this sound once before with the 6A00 error. then we were able to free-up the spongy boxes. now they will not move back into place. We have recently replaced the print head so we would like to save this machine.

  • redhead780 Aug 07, 2009

    PIXMA MP780 GRINDING NOISE WHEN POWERING UP. error message ck printer hit ok. probably related to waste tanks that have moved toward front of machine.

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6 Answers

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If a foreign solid object like a telephone wire has been caught into the paper feeding mechanism, it may have damaged some part inside the Pixma. There are plastic tabs that are used by the printer to ensure paper is going through, one of them had broken.

Another possibility is that a small piece of the wire remained stuck inside the printer. This will cause the same effect.

To fix this kind of mechanical problem the printer must be taken apart and repaired by a technician.
If you want to DIY you remove the Scanner assembly on top, and check the paper path, examining all parts involved in paper feeding process.

Posted on Aug 07, 2009

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When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again.

If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair. *

To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer. Preventing a printer paper jam As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer.

However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring. * If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled. * Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams. *

Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer. * Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper. * Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.
I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

Posted on Jul 22, 2009

  • Anand Gupta
    Anand Gupta Jul 27, 2009

    I recommend that you get the printer serivce by your Cannon support person. Instead of trying something that could prove harmful, better take it a authorised technial engg.



    Regards

    Anand

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I know this problem- The problem is inside the printer. Turn off the printer and open the replacement ink compartment- move the inks holder far to the left- use a torch to check where the inks holder home and you'll see that there is a sponge a tiny rectangular shape come loose -use the twiter and put back in place (holder). Hope this help

Posted on Jul 21, 2009

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The problem is that the "Paper Sensor" stay ON. Since you made sure that there's no paper that would cause this error, the possibility is that the paper sensor or the cam sensor is broken. And that should be fixed by replacing it.

Have a good evening!

Posted on Aug 04, 2009

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1. Blow it out with canned air. make sure there are no bits of paper ordust in the paper feed area and in the front access area that could becausing the jam.

2. Verify that the cartridge carriage moves to the service area when the front door is opened (as if to change tanks)

3. Verify that the timing belt, drive belt, gearing and rollers all look normal.
4. Take the network out of play when doing the initial troubleshooting

5. With the computer off, unplug the printer's power cord and USB cord for about 3-5 min

6. Completely uninstall the printer's driver and software. Then reinstall the printer's drivers only.

you can download the printers drivers from the below link
http://software.canon-europe.com/products/0010139.asp

all type of canon printer have the same symptom for this problem. iyou ve already pretty much tried every solution and even after following the instructions above if its not solved... ur realproblem: paper sensor stay ON. here are possibilities: broken paper oranother material left in the printer, cam sensor broken.
at this point you wud have to call canon to do this repair...
good luck...
Thank You For using FixYa

Posted on Aug 04, 2009

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Try my suggestion on paper jam problems:

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jul 13, 2009

  • 3 more comments 
  • Ekse Jul 13, 2009

    Do you get a more spesific error message? whats the actual error message you receive?

  • Ekse Jul 13, 2009

    This shouldn't require any special resets,

    I have a few documents for you to look at but I'm having some technical difficulties right now.


  • Ekse Jul 13, 2009

    Alright here are the documents I wanted you to go over and try.

    Check for Obstructions in the Auto Sheet Feeder (ASF)

    Removing Obstructions or Jammed Paper

    Pdf reader required DOWNLOAD PDF READER


  • Ekse Jul 13, 2009

    I'm looking into getting a service / repair manual for this printer. I'll get back to you within a day.

  • Ekse Jul 16, 2009

    I still don't have the service manual for this printer, try another expert.

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How to fix code 6000 mx922


The 6000 error is a generic internal error code. Unfortunately, it could mean one of many things. To resolve the 6001 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.
2. Remove paper from the automatic sheet feeder (in the back).
3. Gently pull jammed paper out, if any.
3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.
3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.
4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.
5. Check ASF with a bright light to check for obstructions. Remove any if found.
6. Open the rear cover to check if the paper is jammed.
7. Pull out the cassette and check if the paper is jammed inside the cassette area.
8. Load paper back into the ASF or cassette.
9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If the above procedure does not resolve the error, the unit would require service:http://www.usa.canon.com/cusa/page.action

May 03, 2014 | Canon Pixma MX922

2 Answers

My Canon Pixma MP600R insists that paper is jamed in machine, despite the fact that jam has been cleared and paper is being ejected when machine is switched on


The simplest thing would be to try unplugging the printer from the power source. Let it rest for 5 - 10 minutes then plug back in to the power supply and see if that resolves the problem.

If not you are going to need to do a thorugh inspection to verify that all paper remnants have been removed.

The following is for the MP600:

Issue: ERROR LCD: The paper is jammed. Clear the paper and press [OK].
Solution: Removing paper jams MP600


Removing Obstructions or Jammed Paper If [Paper output slot - The paper is jammed. Clear the paper and press OK] appears on the LCD, follow this procedure to clear the paper jam Clearing paper jams from the auto sheet feeder (ASF) or paper output slot
Clearing paper jams inside the printer
Clearing credit card-sized or 4" x 6" paper jammed inside the printer

ASF / Paper Output Slot
  1. Turn off the printer.

  2. Remove paper from the ASF.

  3. Gently pull the jammed paper out.
    1. If paper is visible from the ASF, use both hands to pull the paper out slowly.
    2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

      05sj00147_03.jpg
      The above illustration shows a PIXMA MP500.

  4. If the paper tears and a piece of that remains inside the printer, open the scanning unit (printer cover) and remove the paper from inside the printer.

    Note:
    Be careful not to touch the components inside the printer.


  5. Turn on the printer and confirm that the Alarm light is off.
    (If the jammed paper remains in the printer, the paper may be automatically ejected.)

  6. Load paper back into the ASF.

  7. Press to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

Top
Paper jams inside the printer

  1. Turn off the printer and disconnect the power cord and USB cable.

  2. Remove the jammed paper slowly using the following procedure.
    1. Open the rear cover to check if the paper is jammed.

      05sj00147_04.jpg
    2. Pull out the cassette and check if the paper is jammed inside the cassette area.

      05sj00147_05.jpg
    3. Stand the printer with the left side down, holding the document cover.
    4. Press the tabs together and pull the green cover toward you.
    5. Check if the paper is jammed.
      (If you were not doing Duplex printing, you do not have to follow this procedure.)

      mp600_bottomcover.gif

    6. Close the green cover and place the printer back to a normal position.
  3. Reconnect the power cord and power on the printer. Confirm the Alarm light is off.

  4. Load paper back into the ASF or cassette.

  5. Press to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

Top

Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.

  1. Turn off the printer.

  2. Load the same paper type that is jammed inside the printer in portrait orientation.

    05sj00147_01.jpg

  3. Power on the printer.
    The paper stock in the ASF will automatically feed the jammed paper from the printer.

  4. To resume printing, load the paper in portrait orientation.

If 4" x 6" sized paper was loaded in landscape orientation in the cassette and did not eject (exit), please follow this procedure.
  1. Turn off the printer.

  2. Open the rear cover.

  3. Fold in four a piece of letter-sized plain paper.

  4. Push in the folded paper until it hits the jammed paper.

    05sj00147_02.jpg

  5. If the jammed paper is visible from inside the printer area, pull it out and proceed to step 7.

  6. If the jammed paper cannot be pulled out, push in the folder paper from the rear so the jammed paper is in between the feed rollers.

  7. Pull out the folded paper and close the rear cover.

  8. Power on the printer and confirm that the Alarm light is off.
    The jammed paper should automatically eject.

  9. To resume printing, load the paper in portrait orientation.


Trust this is helpful.

Dec 10, 2010 | Canon PIXMA MP600 all-In-One InkJet...

1 Answer

My all in one has an error message


E3 is a paper jam they may be small bit paper jam in side

Jan 17, 2010 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Canon Pixma MP160 shows errors E3 and won't print


Hi there,

Error E3 : Check if the paper has jammed in the machine, reload the paper in the machine correctly and then press [Black] or [Color].

Paper Jams :
Cause : Paper jams in the paper output slot/ Auto Sheet Feeder.
Landscape Credit Card sized paper jams inside the machine.

Action : Remove the paper according to the following procedure.
1) Slowly pull the paper out, either from the Auto Sheet Feeder or from the paper output slot, whichever is easier.
* If the paper tears and a piece remains inside the machine, open the Scanning Unit and remove it. Be careful not to touch the components inside the machine at this time. After removing the paper, close the Scanning Unit, turn the machine OFF and turn it back ON.
* If you cannot pull the paper out, turn the machine OFF and turn it back ON. The paper will eject automatically.

2) Reload the paper into the machine and press [Black] or [Color].
* If you have turned OFF the machine in step , you will need to retry printing, because this operation cancels any print jobs in progress.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact a Canon service representative.
Important : You cannot load Credit Card sized paper in the landscape orientation.

Hope this helps.
Have a good day.

Dec 06, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Paper jammed


Hi there,
Paper Jams

Cause 1 : Paper jams in the paper output slot/Auto Sheet Feeder.
Action : Remove the paper according to the following procedure.
a) Slowly pull the paper out, either from the Auto Sheet Feeder or from the paper output slot, whichever is easier.
* If the paper tears and a piece remains inside the machine, open the Scanning Unit and remove it. Be careful not to touch the components inside the machine at this time. After removing the paper, close the Scanning Unit, turn OFF and turn it back ON.
* If you cannot pull the paper out, turn the machine OFF and turn it back ON. The paper will be ejected automatically.
b) Reload the paper into the machine and press [OK].
* If you have turned OFF the machine in step a), you will need to retry printing, because this operation cancels any print jobs in progress.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact a Canon service representative.

Cause 2 : Landscape Credit Card-size Paper Jams inside the Machine.
Action : You cannot load Credit Card-size paper in the landscape orientation.
If <PAPER JAMMED> or <E3> is displayed on the LCD/LED, remove the paper following the procedure below:
a) Load Credit Card-sized paper in the Auto Sheet Feeder one sheet at a time.
Do not load it in the landscape orientation.
b) Press [ON/OFF] on the machine to turn OFF the power.
c) Press [ON/OFF] again on the machine to turn ON the power.
The paper is fed and the jammed paper is ejected accordingly.
If you cannot remove the jammed paper or the error still persists, contact a Canon service representative.

Hope this helps
Please rate my response.
Thanks
Have a good day.

Dec 05, 2009 | Canon PIXMA MP150 All-In-One InkJet...

1 Answer

How do I remove paper jamed in the printer?


Hi there,
Paper Jam :
Cause 1 : Paper jammer in the Paper Output slot or the Rear Tray.
Action : Remove the paper following the procedure below.
a) Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
* If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover) and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn it back on.
*If you cannot pull the paper paper out, turn the machine off, and turn it back on. The paper will be ejected automatically.

b) Reload the paper in the machine, and press the OK button on the machine.
If you turned off the machine in step a), all print jobs in queue are canceled.
Reprint if necessary.

If you canot remove the paper or the paper tears inside the machine or if the paper jam error continues after removing the paper, contact your Canon Service representative.

Cause b)Landscape credit-card-size paper jammed inside the machine.
Action : Do not load credit card-size paper in landscape orientation.
Slowly pull out the paper from the Tray and remove it.

If you canot remove the jammed paper or if the paper jam error continues after removing the paper, contact your Canon Service representative.

Hope this helps. Please rate my response.
Thanks.
Have a good day.

Nov 25, 2009 | Canon PIXMA MX300 All-in-One Printer

2 Answers

Canon error code 6000 in mx308


please help me. i have canon print mx308. the have paper jams. paper has the full out from print. how i can finish the problems?

Jul 25, 2009 | Canon Pixma MP450 All-In-One InkJet...

1 Answer

Cartridge is jammed


I have a canon pixma 780. It was working fine then I had a paper jam and message "Cartridge jammed" I removed paper with no difficulty-piece was not torn.Now it will not print at all Paper feeds through but no printing in any colour

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